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Operose Health; Willesden; On-site; GBP 32,000 - 45,000; Full time

Benefits offered by this job

27 days annual leave

Learning management system access

Cycle to work

Travel season ticket loans

Discount cards

Wellbeing services

Job summary

Operose Health in Willesden is seeking a Practice Administrator to help run the GP surgery and support the Practice Manager in delivering high‑quality primary care.

You will handle day‑to‑day admin, maintain systems, and liaise with reception. NHS experience and System One knowledge are desirable; strong communication and basic IT skills are essential. 27 days leave, learning support, travel loans, and wellbeing resources provided.

Qualifications

• NHS GP practice experience is desirable.
• Experience with System One is beneficial.
• Strong communication skills both written and spoken.
• Ability to work within established processes and protect data security.

Responsibilities

• Support the Practice Manager in ensuring the smooth running of the practice.
• Help develop efficient systems of management and delegate tasks.
• Deputise for the practice manager and oversee day‑to‑day surgery operations.

Skills

NHS GP practice experience

System One knowledge

Reception or customer care

Excellent communicator

Basic PC skills (Word/Excel/email)

Tools

System One

Job description

Help us to deliver great primary care by improving access, outcomes and patient experience.

At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other – because we CARE.

Caring

We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.

Ambitious

Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.

Resourceful

Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.

We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

Main Responsibilities:

As a valued member of the Operose Health team, your key duties will include:

• Supporting the Practice Manager in ensuring the smooth running of the practice where required, help develop efficient systems of management and to delegate tasks appropriately.
• To promote the development and maintenance of a qualify learning environments throughout the practice.
• To deputise for the practice manager and will be a member of the surgery team with the delegated responsibility for overseeing the day-to-day operation of the surgery. You will ensure the effective processing of all administrative work and appropriate liaison with the reception and administration team.

Ideal Candidate:

What we look for in new colleagues:

• NHS or GP Practice experience and previous use of System One is desirable.
• Reception or customer care experience is essential as well as an excellent communicator both spoken and written.
• Must have basic PC skills such as Word, Excel and email.
• Able to work within processes, procedures and maintain confidently and data security.
• Previous experience of working in the NHS is welcome but not essential.

Package Description:

How we’ll support you:

• 27 days annual leave plus bank holidays pro rata.
• Access to our bespoke learning management system and annual formative clinical assessments to support competency development.
• The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop.
• Cycle to work scheme.
• Travel season ticket loans
• Discount cards.
• Employee wellbeing services including free yoga videos and employee wellbeing app.