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NHS Jobs; Willesden; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

27 days annual leave

Learning management system access

Car benefit scheme

Cycle to work

Travel season ticket loans

Employee wellbeing services

Job summary

Operose Health NHS in Burnley is seeking a Senior Receptionist/Administrator to support the Practice Manager, improve admin processes and ensure smooth daily operations in a primary care setting.

The role requires reception experience, strong communication skills, and basic PC skills (Word, Excel, email). 37.5 hours per week with a salary of £26,843.00 per year, benefits and learning opportunities offered.

Qualifications

• NHS or GP Practice experience is desirable.
• Excellent spoken and written communication required.
• Basic PC skills: Word, Excel and email.

Responsibilities

• Support the Practice Manager in ensuring smooth day-to-day operation.
• Develop efficient administration systems and delegate tasks.
• Deputise for the Practice Manager and act as part of the surgery team.
• Ensure effective processing of all administrative work and liaison with reception/administration team.

Skills

NHS/GP practice experience

Reception experience

Communication skills

Word

Excel

Email

Data security

Tools

Word

Excel

Job description

Job title:Senior Receptionist/Administrator Location:Burnley Practice Salary:£26,843.00 Hours:37.5 Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE. Caring We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future. Ambitious Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care. Resourceful Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services. Excellence We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

Main Responsibilities

• Supporting the Practice Manager in ensuring the smooth running of the practice where required, help develop efficient systems of management and to delegate tasks appropriately.
• To promote the development and maintenance of a qualify learning environments throughout the practice.
• To deputise for the practice manager and will be a member of the surgery team with the delegated responsibility for overseeing the day-to-day operation of the surgery.
• You will ensure the effective processing of all administrative work and appropriate liaison with the reception and administration team.

Ideal Candidate

• NHS or GP Practice experience and previous use of System One is desirable.
• Reception or customer care experience is essential as well as an excellent communicator both spoken and written.
• Must have basic PC skills such as Word, Excel and email.
• Able to work within processes, procedures and maintain confidently and data security.
• Previous experience of working in the NHS is welcome but not essential.

Package Description

• 27 days annual leave plus bank holidays pro rata.
• Access to our bespoke learning management system and annual formative clinical assessments to support competency development.
• The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop.
• Car benefit scheme specialising in electric vehicles.
• Cycle to work scheme.
• Travel season ticket loans Discount cards.
• Employee wellbeing services including free yoga videos and employee wellbeing app.