Receptionist/Administrator

Cardiff and Vale University Health Board; Basingstoke; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Car benefit scheme

Cycle to work

Job summary

Operose Health is seeking a Receptionist/Administrator in Basingstoke to deliver front-desk support for primary care services. You will handle patient queries, manage bookings, and maintain confidential records while liaising with the wider team to ensure smooth patient flow.

The role requires excellent communication, basic Word/Excel skills, and a patient-centric approach. NHS experience is welcomed but not essential.

Qualifications

• Experience in reception or customer-facing roles is required.
• Excellent spoken and written communication skills.
• Strong basic IT skills: Word, Excel, and email.
• Experience in NHS settings is welcome but not essential.

Responsibilities

• Answering patient questions and directing queries to the appropriate team.
• Manage appointment requests and signpost services.
• Maintain patient records with confidentiality and data security.
• Handle emails, scanning and coding of clinical correspondence.
• Support efficient workflow using information systems.

Skills

Reception experience

Customer care

Communication skills

Basic PC skills

Tools

Microsoft Word

Microsoft Excel

Email clients

Job description

Job title: Receptionist/Administrator Location: CGH Partnership, Basingstoke Salary: £25,838.00 Hours: 37.5 per week Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE. Caring We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future. Ambitious Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care. Resourceful Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services., As a valued member of the Operose Health team, your key duties will include responding to patient queries, liaising with the wider primary care team, managing appointment requests, and signposting patients to our range of services while maintaining patient records and confidentiality. You will also be responsible for emailing, scanning, and coding clinical correspondence, as well as processing prescription requests. Utilising other information systems to support efficient workflow processes is also a critical duty of this role. The ideal candidate will have reception or customer care experience, excellent communication skills both spoken and written, basic PC skills such as Word, Excel, and email, and the ability to work within processes, procedures, and maintain confidentiality and data security. Previous experience of working in the NHS is welcome but not essential., As a valued member of the Operose Health team, your key duties will include:

• Responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality.
• Emailing, scanning and coding clinical correspondence.
• Processing prescriptions requests.
• Utilising other information systems to support efficient workflow processes.
  We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.
• Ambitious Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care. Resourceful Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.,
• Reception or customer care experience is essential as well as an excellent communicator both spoken and written.
• Must have basic PC skills such as Word, Excel and email.
• Able to work within processes, procedures and maintain confidently and data security.
• Previous experience of working in the NHS is welcome but not essential., Reception or customer care experience is essential along with excellent communication skills both spoken and written. Basic PC skills such as Word, Excel, and email are required. Candidate must be able to work within processes and procedures and maintain confidentiality and data security. Previous experience of working in the NHS is welcome but not required.
  Operose Health delivers local primary care services at scale with a mission to improve access, patient outcomes, and experiences. The company's ethos is grounded in their core values of caring, ambition, resourcefulness, and excellence. Operose Health is committed to transforming the patient experience and continuously revolutionizing the realm of primary care. The organisation is dedicated to empowering its employees to be competent and compassionate caregivers who prioritize patient health and wellbeing. By fostering an environment of lifelong learning and adaptability, Operose Health equips its staff with the tools and resources needed to exceed patient care expectations. Employees of Operose Health are encouraged to embody the CARE principles in their roles, which emphasize compassion, ambition, and innovative approaches to healthcare delivery.
  Access to our bespoke learning management system and annual formative clinical assessments to support competency development.
• The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop.
• Car benefit scheme specialising in electric vehicles.
• Cycle to work scheme.
• Travel season ticket loans
• Discount cards.
• Employee wellbeing services including free yoga videos and employee wellbeing app.