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Tate Security Technology Limited; Wigan; On-site; GBP 18,000 - 23,000; Full time

Job summary

The Wrightington, Wigan & Leigh NHS Foundation Trust is seeking an experienced Service Administrator based in Wigan to ensure seamless delivery of client services nationwide. You will co-ordinate engineers' diaries, manage reactive and pre-planned maintenance jobs from initiation to completion, and support the Service Manager with day-to-day admin tasks.

Responsibilities include answering calls, raising purchase orders, updating client systems, and maintaining WIP.

Qualifications

• Experience as a detail-oriented administrator.
• Coordinate engineers' diaries and service jobs end-to-end.
• Handle inbound/outbound calls and log requests from customers.
• Raise purchase orders for materials and subcontractor labour.
• Update client systems and manage WIP.

Responsibilities

• Coordinate engineer diaries and resources with the Service Manager.
• Manage reactive and planned maintenance jobs from initiation to completion.
• Answer and log incoming calls from customers.
• Raise purchase orders for materials and subcontractors for labour.
• Update client online systems and maintain WIP.

Skills

Diary management

Coordination

Administrative support

Customer service

Job description

We are seeking an experiences detail-oriented Service Administrator based in Wigan to join our team and ensure

seamless delivery of client services nationwide.

You will be responsible for the co-ordination of engineer's diaries,

• Manage the end to end process of all reactive and pre-planned maintenance jobs from initiation to completion, to meet agreed SLAs and KPI's
• Coordination of engineer resources and labour in conjunction with other team members and Service Manager
• To answer and log incoming calls and requests from internal and external customers
• To raise purchase orders with suppliers for materials and subcontractors for labour
• To action and quote for any additional repairs highlighted from engineers via any site visit reports or service reports
• Processing engineer paperwork and costing jobs accurately
• Booking accommodation and ferries
• Updating, uploading and checking of the clients' online systems
• Effective and efficient WIP management
• To provide day to day support to the Senior Admin in call management, call handling and general administration
• Take on small work projects as and when required and see them through to successful completion
• Provide holiday cover for other administration roles
• Where possible - to assist others with tasks that may be outside of the scope of your role
• Ensure that all relevant company and legislative policies and best practices are adhered to and maintained at all times
• Adhere to H&S procedures at all times
• Support with identification of training and development of engineers
• Support compliance processes by ensuring equipment calibration records are regularly reviewed and

Wrightington, Wigan & Leigh NHS Foundation Trust