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Oliver Bonas; West of England; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Employee discount up to 60%

24 hour employee assistance programme

Flexible holiday 30–35 days

Profit related bonus

Westfield Health Cash Plan

Refer a Friend

Enhanced parental leave

EDI network

Mental Health First Aider

360L eLearning

Free refreshments

Job summary

Oliver Bonas is seeking an Assistant Store Manager for our Bristol store. You will work with the Store Manager to boost sales, motivate the team, and deliver a great customer experience. The role is a flexible contract with a fixed number of weekly hours, and rota discussions are welcome to accommodate flexible working.

We value collaboration, imagination and kindness, and offer a generous benefits package and opportunities for career progression within OB.

Qualifications

• Experience in team management.
• Positive, vibrant and ready to take on tasks.
• Kind, helpful and considerate towards customers and team members alike.
• Calm, solutions-focused with strong listening skills to resolve issues.
• Exceptional organisation and multitasking ability.
• Ambition and resourcefulness to learn more.

Responsibilities

• Analyse store performance and team metrics to drive sales and development.
• Lead by example and guide team members to meet personal and store objectives.
• Provide an excellent customer experience and deliver on service expectations.
• Collaborate with the store manager to ensure exceptional customer experiences.
• Foster a warm, inclusive atmosphere in the store.
• Support managers with progress meetings and appraisals for team members.

Skills

Team management

Positive attitude

Customer focus

Calm under pressure

Organisational skills

Ambition to learn

Job description

We are looking for an Assistant Store Manager to join Team OB in our Bristol store.

As an Assistant Store Manager, you will work alongside your Store Manager to enhance sales and motivate your team. Reporting to the Store Manager, you will bring enthusiasm, positivity, and joy to the store by inspiring your customers and colleagues and maximising sales.

This will be a flexible contract, meaning you will have a fixed number of hours you will work per week across a variety of days and shifts. Your rota will be communicated to you in advance by your line manager, and we are open to having conversations about working flexibly.

A bit about us ...

At Oliver Bonas (OB), our values of Work Hard, Play Hard & Be Kind are integral to everything we do. Collaboration, imagination, curiosity, and teamwork are key to our success, and everyone has their part to play in making OB a special place to work.

Having fun is key, and a playful and positive approach creates an optimistic environment. We don't take ourselves too seriously, but we are serious about what we do.

Our team knows their stuff. They're confident and creative and unafraid to challenge convention to find solutions, taking accountability for their actions, but always with kindness and humility.

More about the role ...

OB Assistant Store Managers will:

• Analyse a variety of reports to measure the success of the store and team.
• Work with KPIs to evaluate the store’s performance and identify development areas.
• Lead by example and provide guidance to all team members, making sure their personal objectives and the store’s objectives are being met.
• Provide a great experience to every customer delivering on our service expectations.
• Work alongside the store manager to ensure the team delivers exceptional customer experiences.
• Be genuine with customers by creating a warm, inclusive, comfortable atmosphere through the store.
• Support your store manager with progress meetings and appraisals in a timely manner for all team members and carry out the meetings where appropriate.
• Work with your team to develop and support their career progression.
• Follow company guidelines for all cash handling including till transactions and cashing up.
• Make sure the team always adhere to OB operational standards.
• Have an approachable yet authoritative written and verbal communication style, in-keeping with the Oliver Bonas tone of voice.
• Generous employee discount up to 60% off all OB products
• Free access to our 24 hour employee assistance programme with Optima Health - offering financial, emotional and vocational support
• Flexible holiday - 30 days (including bank holidays) - increasing to 35 days with length of service
• Annual discretionary profit related bonus scheme
• Free membership for our Westfield Health Cash Plan
• Refer a Friend incentive
• Enhanced maternity, paternity, adoption and shared parental leave
• Equity, Diversity and Inclusivity Voice network and EDI team
• Mental Health First Aider support
• Education and support through 360L eLearning platform
• Free refreshments and treats in store

What we look for:

• Experience in team management.
• Positivity, vibrancy and ready to take on anything.
• Someone who’s kind, helpful and considerate towards customers and team members alike.
• Calm, solutions focused with strong listening skills to find way to make things right.
• Exceptional organisation skills and natural multi-tasking ability.
• Ambition, resourcefulness and someone who’s looking for opportunities to learn more.

Proud member of the Disability Confident employer scheme