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Oliver Bonas; Hitchin; Vor Ort; GBP 22.000 - 26.000; Vollzeit

Benefits dieser Stelle

Generous employee discount up to 60%

24 hour employee assistance programme

Flexible holiday 30-35 days

Annual discretionary bonus

Private Medical / Health plan

Refer a Friend incentive

Enhanced parental leave

EDI network and support

Mental Health First Aider

360L eLearning platform

Free refreshments in store

Zusammenfassung

Oliver Bonas is seeking a positive and ambitious Supervisor to join Team OB. You will be part of the store management team, guiding sales through exceptional customer service and robust operational standards.

You will cover shifts and support the Store Manager in their absence, promoting OB values and a fun, engaging store atmosphere. The role offers flexible hours with advance rota communication and opportunities to develop leadership skills within a supportive environment.

Qualifikationen

• Experience leading a retail team or acting as a key holder.
• Excellent customer service and communication skills.
• Strong organisational abilities and multi-tasking in a busy store.

Aufgaben

• Contribute to store sales growth through customer-focused service and effective store presentation.
• Review daily targets and KPIs with the team in the absence of the Store Manager.
• Lead briefings to communicate goals, priorities and promotions to staff.
• Support the team in achieving high standards of service and operations.
• Ensure cash handling procedures are followed and tills balanced at the end of shifts.
• Maintain stock replenishment and merchandising to company standards.
• Promote OB values and create a positive, fun store environment.
• Support flexible working patterns and adapt to changing shifts.

Kenntnisse

Retail supervisory experience

Customer service

Organisation skills

Positive attitude

Team leadership

Jobbeschreibung

We have an exciting opportunity for a positive and ambitious Supervisor to join Team OB.

As an OB Supervisor, you will work as part of the store management team to help drive sales through exceptional customer service and outstanding operational standards. Confident and engaging, you will manage the store in the absence of the Store Manager and Assistant Store Manager and bring a sense of fun and a real enthusiasm for OB that will rub off on the team and our customers.

This will be a flexible contract, meaning you will have a fixed number of hours you will work per week across a variety of days and shifts. Your rota will be communicated to you in advance by your line manager. We are open to having conversations about working flexibly.

A bit about us …

At Oliver Bonas (OB), our values of Work Hard, Play Hard & Be Kind are integral to everything we do. Collaboration, imagination, curiosity, and teamwork are key to our success, and everyone has their part to play in making OB a special place to work.

Having fun is key, and a playful and positive approach creates an optimistic environment. We don’t take ourselves too seriously, but we are serious about what we do.

Our team knows their stuff. They’re confident and creative and unafraid to challenge convention to find solutions, taking accountability for their actions, but always with kindness and humility.

More about the role …

OB Supervisors will:

• Contribute to the store's sales growth through commercial analysis, including footfall, conversions, and other key performance indicators.
• Ensure the team has an awareness of the store's sales target and current performance, as well as their impact on KPIs.
• Act as a role model, by delivering exceptional customer experiences and help the team to achieve similar high standards.
• Hold daily briefing sessions to share information about store targets and focuses, in the Store Manager's absence or at their request.
• Support the team in the manager's absence.
• Follow company guidelines for all cash handling including till transactions and cashing up.
• Review and action replenishment needs regularly to ensure top sellers and new products are readily available and the store is fully merchandised to company standards at all times.
• Follow all company health and safety and security guidelines.
• Generous employee discount up to 60% off all OB products
• Free access to our 24 hour employee assistance programme with Optima Health - offering financial, emotional and vocational support
• Flexible holiday - 30 days (including bank holidays) - increasing to 35 days with length of service
• Annual discretionary profit related bonus scheme
• Free membership for our Westfield Health Cash Plan or Private Medical
• Refer a Friend incentive
• Enhanced maternity, paternity, adoption and shared parental leave
• Equity, Diversity and Inclusivity Voice network and EDI team
• Mental Health First Aider support
• Education and support through 360L eLearning platform
• Free refreshments and treats in store

What we look for:

• Experience in retail at supervisor or key holder level.
• Positivity, vibrancy and ready to take on anything.
• Someone who’s kind, helpful and considerate towards customers and team members alike.
• Exceptional organisation skills and a natural multi-tasking ability.
• Ambition, resourcefulness and someone who’s looking for opportunities to learn more.