Read more

Oliver Bonas; Tunbridge Wells; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Employee discount up to 60%

Employee assistance programme

Flexible holiday

Profit-related bonus

Private medical insurance

Refer a Friend

Enhanced parental leave

EDI network

Mental Health support

360L eLearning

Free refreshments

Job summary

Oliver Bonas is seeking a Store Manager for our Tunbridge Wells store. You will lead the store to success by driving sales, motivating the team and delivering exceptional customer service in line with OB values.

Reporting to the Area Manager, you will analyse performance, set SMART goals, conduct appraisals, and ensure standards are met. This permanent, full-time role offers a generous benefits package and opportunities for growth.

Qualifications

• Experience in managing a team in a retail environment.
• Strong leadership and communication skills with a customer-centric approach.
• Ability to analyse store performance and drive sales growth.

Responsibilities

• Lead the store to meet sales targets and deliver exceptional customer service.
• Motivate and develop the store team, conduct appraisals and set SMART goals.
• Analyse reports and KPIs to identify development areas and opportunities.

Skills

Team management

Leadership

Customer-focused

Communication skills

Positive and vibrant

Job description

We are looking for a Store Manager to join Team OB in our Tunbridge Wells store.

As a Store Manager, you will lead the store to success by boosting sales and motivating your team. Reporting to the Area Manager, you will bring enthusiasm, positivity and joy by inspiring your customers and colleagues and maximising sales.

This will be a flexible contract, meaning you will have a fixed number of hours you will work per week across a variety of days and shifts, and we are open to having conversations about working flexibly.

A bit about us …

At Oliver Bonas (OB), our values of Work Hard, Play Hard & Be Kind are integral to everything we do. Collaboration, imagination, curiosity, and teamwork are key to our success, and everyone has their part to play in making OB a special place to work.

Having fun is key, and a playful and positive approach creates an optimistic environment. We don’t take ourselves too seriously, but we are serious about what we do.

Our team knows their stuff. They’re confident and creative and unafraid to challenge convention to find solutions, taking accountability for their actions, but always with kindness and humility.

More about the role …

OB Store Managers will:

• Analyse a variety of reports to measure the success of the store and team.
• Work with KPIs to evaluate the store’s performance and identify development areas.
• Provide exceptional leadership and guidance to all team members, making sure their personal objectives and the store’s objectives are being met.
• Conduct progress meetings and appraisals in a timely manner for all team members, setting them SMART goals to work towards.
• Communicate any development/training issues that are identified to the Area Manager and People Advisor.
• Provide a great experience to every customer delivering on our service expectations.
• Ensure exemplary customer service is delivered by the team at all times.
• Make sure the team always adhere to OB operational standards.
• Have an approachable yet authoritative written and verbal communication style, in-keeping with the Oliver Bonas tone of voice.

• Generous employee discount up to 60% off all OB products
• Free access to our 24 hour employee assistance programme with Optima Health - offering financial, emotional and vocational support
• Flexible holiday - 30 days (including bank holidays) - increasing to 35 days with length of service
• Annual discretionary profit related bonus scheme
• Free membership for our Westfield Health Cash Plan or Private Medical
• Refer a Friend incentive
• Enhanced maternity, paternity, adoption and shared parental leave
• Equity, Diversity and Inclusivity Voice network and EDI team
• Mental Health First Aider support
• Education and support through our 360L eLearning platform
• Free refreshments and treats in store

What we look for:

• Experience in team management.
• Positivity, vibrancy and ready to take on anything.
• Someone who is kind, helpful and considerate towards customers and team members alike.
• Provide a great experience to every customer delivering on our service expectations.
• Lead by example to ensure your team deliver exceptional customer experiences.
• Be genuine with customers by creating a warm, inclusive, comfortable atmosphere through the store.
• Exceptional organisation skills and natural multi-tasking ability.
• Ambition, resourcefulness and someone’s looking for opportunities to learn more.

Proud member of the Disability Confident employer scheme

Store Manager

Company: Oliver Bonas Salary: £32,000 to £32,000 a year Hours: Full-time Location: Tunbridge Wells, TN1 2SS Job type: Permanent Posting date: 1 Oct 2026 Closing date: 30 Oct 2026

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.