Assistant Store Manager

Oliver Bonas Limited; Eastbourne; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Generous employee discount up to 60%

Employee assistance programme

Flexible holiday – 30 days rising to

Annual discretionary profit related

Westfield Health Cash Plan

Pension plan enrollment

Refer a Friend incentive

Enhanced maternity/paternity/adoption

EDI and inclusion networks

Mental Health First Aider

360L eLearning platform

Free refreshments and treats in store

Job summary

Oliver Bonas Limited is seeking an Assistant Store Manager for our new Eastbourne store. You will work with the Store Manager to drive sales, inspire the team, and deliver outstanding customer experiences in a flexible hours contract.

Join OB to lead with energy, support personal development, and help shape a welcoming, high-performing store environment in Eastbourne.

Qualifications

• Experience in team management.
• Excellent customer service orientation.
• Strong communication and interpersonal skills.
• Proactive and energetic with a can-do attitude.

Responsibilities

• Assist Store Manager in driving sales and service standards.
• Analyse reports and KPIs to identify development areas.
• Lead by example and guide team members to meet objectives.
• Deliver an exceptional customer experience and ensure store standards.

Skills

Team management

Customer service

Communication

Motivation

Job description

We are looking for an Assistant Store Manager to join Team OB in our new store opening in Eastbourne.

As an Assistant Store Manager, you will work alongside your Store Manager to enhance sales and motivate your team. Reporting to the Store Manager, you will bring enthusiasm, positivity, and joy to the store by inspiring your customers and colleagues and maximising sales.

This will be a flexible contract, meaning you will have a fixed number of hours you will work per week across a variety of days and shifts. Your rota will be communicated to you in advance by your line manager, and we are open to having conversations about working flexibly.

A bit about us …

At Oliver Bonas (OB), our values of Work Hard, Play Hard & Be Kind are integral to everything we do. Collaboration, imagination, curiosity, and teamwork are key to our success, and everyone has their part to play in making OB a special place to work.

Having fun is key, and a playful and positive approach creates an optimistic environment. We don’t take ourselves too seriously, but we are serious about what we do.

Our team knows their stuff. They’re confident and creative and unafraid to challenge convention to find solutions, taking accountability for their actions, but always with kindness and humility.

More about the role …

OB Assistant Store Managers will:

• Analyse a variety of reports to measure the success of the store and team.
• Work with KPIs to evaluate the store’s performance and identify development areas.
• Lead by example and provide guidance to all team members, making sure their personal objectives and the store’s objectives are being met.
• Provide a great experience to every customer delivering on our service expectations.
• Work alongside the store manager to ensure the team delivers exceptional customer experiences.
• Be genuine with customers by creating a warm, inclusive, comfortable atmosphere through the store.
• Support your store manager with progress meetings and appraisals in a timely manner for all team members and carry out the meetings where appropriate.
• Work with your team to develop and support their career progression.
• Follow company guidelines for all cash handling including till transactions and cashing up.
• Make sure the team always adhere to OB operational standards.
• Have an approachable yet authoritative written and verbal communication style, in-keeping with the Oliver Bonas tone of voice.

Bonas Benefits:

• Generous employee discount up to 60% off all OB products
• Free access to our 24 hour employee assistance programme with Optima Health – offering financial, emotional and vocational support
• Flexible holiday – 30 days (including bank holidays) – increasing to 35 days with length of service
• Annual discretionary profit related bonus scheme
• Free membership for our Westfield Health Cash Plan
• Auto-enrolment into our pension plan
• Refer a Friend incentive
• Enhanced maternity, paternity, adoption and shared parental leave
• Equity, Diversity and Inclusivity Voice network and EDI team
• Mental Health First Aider support
• Education and support through 360L eLearning platform
• Free refreshments and treats in store

What we look for:

• Experience in team management.
• Positivity, vibrancy and ready to take on anything.
• Someone who’s kind, helpful and considerate towards customers and team members alike.
• Calm, solutions focused with strong listening skills to find way to make things right.
• Exceptional organisation skills and natural multi-tasking ability.
• Commercial awareness.
• Ambition, resourcefulness and someone who’s looking for opportunities to learn more.

Equity, Diversity & Inclusion at OB

At Oliver Bonas, our promise is to do our bit to make living a joyful experience and give cause for optimism. This promise is central to our work in equity, diversity and inclusion (EDI). To bring joy to others, we must first ensure everyone at OB feels valued, included and most importantly, can be themselves at work.

It is important to us that our brand reflects wider society and the communities in which we operate. As a result, we welcome all eligible applicants for this role however we are particularly interested in speaking to eligible candidates from the Black, Asian & Mixed Heritage communities.

Oliver Bonas is a Disability Confident Committed employer under the Disability Confident employer scheme.

To read more about our ED&I commitments, head over to the EDI page on our website: https://www.oliverbonas.com/meet-the-team/diversity