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Acuity Care Group; West Midlands; On-site; GBP 40,000 - 46,000; Full time

Job summary

Acuity Care Group in the West Midlands is seeking an experienced Complex Care Manager to lead high‑quality, person‑centred services for people with complex health, behavioural and social care needs. This pivotal role emphasises governance, compliance and delivering outstanding care.

You will build and develop high‑performing teams, oversee care planning and risk management, and work with families, commissioners and health professionals to secure positive outcomes and continuous service

Qualifications

• Experience in a leadership or management role within health and social care.
• Proven experience managing teams, rota planning and service delivery.
• Strong safeguarding knowledge and experience managing incidents and escalations.
• Excellent decision-making, problem-solving and organisational skills.
• Experience managing complaints, staff performance and operational challenges.
• Ability to build effective relationships with families, professionals and commissioners.

Responsibilities

• Lead, inspire and develop teams to deliver outstanding person-centred care services.
• Recruit, induct, supervise and appraise staff while ensuring effective workforce planning and rota management.
• Provide coaching and mentoring to support professional development and continuous improvement.
• Maintain strong operational oversight to ensure services are delivered safely, effectively and in line with contractual requirements.
• Oversee care planning, goal setting and outcome monitoring for the people we support.
• Lead incident management, escalation processes and service resolutions in a timely and professional manner.
• Act as Safeguarding Lead, ensuring concerns are appropriately reported, investigated and recorded.
• Manage complaints and ensure compliance with Duty of Candour requirements.
• Maintain and review risk assessments across staff, individuals and services.
• Ensure compliance with CQC Fundamental Standards, Health & Safety legislation and organisational policies.
• Oversee medication management, audits, governance processes and staff competency assessments.
• Build strong relationships with families, commissioners, Local Authorities, ICBs, advocates and other stakeholders.
• Lead service reviews, MDT meetings and commissioner meetings, representing the organisation professionally at all times.
• Monitor budgets and financial packages, ensuring resources are utilised effectively and responsibly.

Skills

Leadership

Team management

Safeguarding

Decision making

Communication

Compassionate leadership

Education

Level 5 Diploma in Leadership for Health & Social Care

Job description

Salary: £40,000 per annum + £3000 car allowance

We are seeking an experienced and passionate

Complex Care Manager to lead and oversee high-quality, person-centred services across the West Midlands. This is a pivotal leadership role responsible for supporting individuals with complex health, behavioural and social care needs, ensuring exceptional outcomes while maintaining the highest standards of care, compliance and governance.

This is an exciting opportunity to join a growing, values-led organisation where you can make a genuine difference to people's lives while leading and developing high-performing teams. If you are an experienced care leader who thrives in a fast-paced environment and is passionate about delivering outstanding care, we would love to hear from you.

ABOUT OUR SERVICE

Our services support people of all ages with complex needs, including communication support, sensory needs, mobility and postural needs, tracheostomy care, epilepsy, mental health needs and behaviours of concern. We provide structured, person‑centred, trauma‑informed support designed to promote wellbeing, independence, dignity and positive life outcomes. Teams work closely with health professionals, therapists, social care teams, families and education providers to deliver holistic and consistent care.

KEY RESPONSIBILITIES

• Lead, inspire and develop teams to deliver outstanding person-centred care services.
• Recruit, induct, supervise and appraise staff while ensuring effective workforce planning and rota management.
• Provide coaching and mentoring to support professional development and continuous improvement.
• Maintain strong operational oversight to ensure services are delivered safely, effectively and in line with contractual requirements.
• Oversee care planning, goal setting and outcome monitoring for the people we support.
• Lead incident management, escalation processes and service resolutions in a timely and professional manner.
• Act as Safeguarding Lead, ensuring concerns are appropriately reported, investigated and recorded.
• Manage complaints and ensure compliance with Duty of Candour requirements.
• Maintain and review risk assessments across staff, individuals and services..
• Ensure compliance with CQC Fundamental Standards, Health & Safety legislation and organisational policies.
• Oversee medication management, audits, governance processes and staff competency assessments.
• Build strong relationships with families, commissioners, Local Authorities, ICBs, advocates and other stakeholders.
• Lead service reviews, MDT meetings and commissioner meetings, representing the organisation professionally at all times.
• Monitor budgets and financial packages, ensuring resources are utilised effectively and responsibly.

WHAT WE ARE LOOKING FOR

• Experience in a leadership or management role within health and social care.
• Proven experience managing teams, rota planning and service delivery.
• Strong safeguarding knowledge and experience managing incidents and escalations.
• Excellent decision-making, problem-solving and organisational skills.
• Experience managing complaints, staff performance and operational challenges.
• Ability to build effective relationships with families, professionals and commissioners.
• Strong communication skills with the confidence to lead meetings and represent services externally.
• A compassionate, resilient and values-driven leadership style.

QUALIFICATIONS

• Level 5 Diploma in Leadership for Health & Social Care would be advantageous.
• Additional clinical or specialist qualifications such as Positive Behaviour Support, Nursing or Behavioural Support would be advantageous.
• Full UK driving licence and willingness to travel across services.
• Enhanced DBS required.

WHAT WE OFFER

• Competitive salary and benefits package.
• Career development and progression opportunities.
• Ongoing training and professional development.
• Supportive leadership team and collaborative culture.
• The opportunity to shape and influence service quality and growth.
• A rewarding role where your leadership has a direct impact on the lives of the people we support.