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Voyage Care; West Midlands; On-site; GBP 50,000 - 55,000; Full time

Benefits offered by this job

Stream pay

Blue Light Card

Doctor line

Cash plans

Retirement leave

Long service awards

Job summary

Voyage Care is seeking an experienced Operations Manager to lead a portfolio of Midlands services, including Residential and Community settings. You will ensure high-quality delivery, regulatory compliance and strong financial performance while supporting engaged teams across the region.

You’ll work with a senior leadership team to drive continuous improvement and growth, travel across the West Midlands, and shape future service delivery for people supported by Voyage Care.

Qualifications

• Experience as an Operations Manager or Regional Manager in adult social care.
• Experience supporting services for people with Learning Disabilities, Autism and Complex Needs.
• Strong understanding of regulatory, quality and compliance frameworks.
• Proven experience managing service performance, budgets and operational delivery.
• Ability to lead, motivate and develop high-performing management teams.
• Flexible approach and willingness to travel across the region.

Responsibilities

• Providing operational leadership to a group of Registered Managers.
• Driving quality, compliance and service excellence across all services.
• Monitoring and delivering financial performance and commercial objectives.
• Supporting services to achieve positive CQC outcomes.
• Leading improvements and ensuring person-centred support remains at the heart of service delivery.
• Promoting colleague development, engagement and retention.
• Ensuring health and safety, safeguarding and governance standards are maintained.
• Working collaboratively with senior leaders to support Voyage Care's ongoing growth strategy.

Skills

Operations management

Leadership

Budget management

Regulatory compliance

Travel extensively

Job description

Join Voyage Care and Feel Valued

Location: West Midlands Region (Travel Required)

Salary: £50,000 to £55,000 per annum (depending on experience)

Car Allowance: £3,960 per annum

We reward your dedication with:

• Stream - giving you the flexibility to draw upon up to 40% of your pay as it is earned.
• Funded Blue Light Card - hundreds of discounts at high street retailers and more.
• 24/7/365 doctor line for colleagues and their families.
• Access to cash plans for colleagues and their families.
• Enhanced retirement leave.
• Long service awards.

An Exciting Time to Join Voyage Care

We're currently looking for an experienced and ambitious Operations Manager to join our growing team across our West Midlands region.

This is a particularly exciting and rare opportunity to join Voyage Care at a significant point in our growth journey. As we continue to expand our services and strengthen our operational structure, we are creating an additional Operations Manager position to support both our existing services and future development plans.

You will join Voyage Care during an exciting period of growth and investment. Working closely with an experienced Senior Leadership Team, you'll take ownership of an established portfolio of services and play a pivotal role in supporting the next phase of our journey. From day one, you'll have the opportunity to influence outcomes, support high-performing teams and make a lasting impact on the quality of services we deliver. If you're an experienced Operations Manager looking for a role where you can genuinely help shape the future, this could be the perfect next step.

About the Role

As Operations Manager, you will provide leadership, direction and support to a portfolio of services across the Midlands region, including a mixture of both Residential and Community Services.

You will be responsible for ensuring high-quality service delivery, regulatory compliance, financial performance, colleague engagement and positive outcomes for the people we support. Leading a team of Registered Managers, you'll empower others to deliver outstanding care while driving continuous improvement across your portfolio.

Key responsibilities include:

• Providing operational leadership to a group of Registered Managers.
• Driving quality, compliance and service excellence across all services.
• Monitoring and delivering financial performance and commercial objectives.
• Supporting services to achieve positive CQC outcomes.
• Leading improvements and ensuring person-centred support remains at the heart of service delivery.
• Promoting colleague development, engagement and retention.
• Ensuring health and safety, safeguarding and governance standards are maintained.
• Working collaboratively with senior leaders to support Voyage Care's ongoing growth strategy.

What We're Looking For

This is not a role for someone seeking their first Operations Manager position. We are looking for an experienced leader who can quickly build credibility, support their teams and confidently manage a diverse portfolio.

You will ideally have:

• Previous experience as an Operations Manager or Regional Manager within adult social care.
• Experience supporting services for people with Learning Disabilities, Autism and Complex Needs.
• A strong understanding of regulatory, quality and compliance frameworks.
• Proven experience managing service performance, budgets and operational delivery.
• The ability to lead, motivate and develop high-performing management teams.
• A flexible approach and willingness to travel extensively across the region.

Why Choose Us?

At Voyage Care, we embrace people's differences and encourage you to Be You.

This is a fantastic opportunity to join a sector-leading organisation during a period of growth and investment. You’ll be joining a passionate leadership team, supporting established services, influencing future success and helping to make a meaningful difference to the lives of the people we support and the colleagues who deliver that support every day.

We encourage our staff to Grow Together through excellent training, leadership development and genuine opportunities for progression.

If you’re an experienced Operations Manager looking for your next challenge and want to play a key role in an exciting chapter of growth, we’d love to hear from you.

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.