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Walsall Healthcare NHS Trust; Walsall; On-site; GBP 22,000 - 27,000; Full time

Job summary

Walsall Healthcare NHS Trust is recruiting a Support Colposcopy Administrator to join the Gynaecology service at the Manor Hospital. You will provide essential administrative support, manage appointments, and help maintain a high standard of patient care within the colposcopy clinic.

You will work closely with the Colposcopy Medical Secretary/Administrator, handling enquiries, coordinating referrals, and ensuring accurate records while upholding NHS standards and professional communication.

Qualifications

• Good organisational skills with ability to manage workload.
• Competent in using Careflow and Dragon dictation software.
• Good communication skills and professional telephone manner.
• Strong English language skills to understand and convey information clearly.

Responsibilities

• Support the Colposcopy Medical Secretary/Administrator with day-to-day management of the service.
• Ensure patients receive positive, courteous and helpful support.
• Manage Direct Referrals to meet National Colposcopy Standards.
• Attend MDT meetings.
• Liaise with departments, GP practices and hospitals to obtain required information.
• Act as first point of contact for patients regarding appointments and results.
• Monitor non-attendance and issue necessary notifications.
• Type clinical correspondence including letters to patients.
• Support service reports, audits and data collection.
• Book appointments and manage clinics for the Nurse-led Urogynaecology service.

Skills

Organisational skills

Communication skills

Telephone manner

English language proficiency

Tools

Careflow

Dragon dictation

Job description

Support Colposcopy Administrator | Walsall Healthcare NHS Trust

The Gynaecology service is looking to recruit an enthusiastic, self-motivated administrator to complement our existing friendly team. Your involvement in our team will help fulfil our commitment to delivering a comprehensive, medical audio and word-processing service to the clinical team within the Colposcopy service.

You will have good organisational skills and be able to manage your workload effectively. It is desirable for you to be competent in using Careflow and Dragon dictation software

We require good communication skills and an excellent telephone manner and professionalism is expected within this role at all times. You will have a good command of the English language with the ability to understand and accurately convey verbal and written information.

Support the Colposcopy Medical Secretary/Administrator with day-to-day management of the service.

Ensure patients receive positive, courteous and helpful support.

Work with colposcopy medical staff and nurse colposcopists to ensure queries are dealt with effectively.

Respond to patient and community enquiries.

Maintain knowledge of the NHS Cervical Screening Programme and referral pathways.

Manage Direct Referrals ensuring appointments meet National Colposcopy Standards.

Attend MDT meetings.

Ensure information entered onto database is robust, accurate and complete.

Liaise with departments, GP practices and hospitals to obtain required information.

Act as first point of contact for patients regarding appointments and results.

Ensure results and follow-up appointments are issued appropriately.

Monitor non-attendance and ensure required notifications are made.

Type clinical correspondence including letters to patients

Support service reports, audits and data collection.

Attend training and maintain knowledge of new developments.

Support colposcopy fail-safe processes and quality assurance activities.

To book appointments and manage clinics for the Nurse-led Urogynaecology service

Walsall Healthcare NHS Trust The Trust directly employs more than 4,000 staff making it one of the largest employers in Walsall. We are an integrated Trust and the only provider of NHS acute care in Walsall, providing inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor Hospital houses the full range of district general hospital services under one roof.

We provide high quality, friendly and effective community health services from some 60 sites including Health Centres and GP surgeries. Covering Walsall and beyond, our multidisciplinary services include rapid response in the community and home-based care, so that those with long-term conditions and the frail and elderly, can remain in their own homes to be cared for wherever appropriate.

The hospital site was redeveloped between 2007 and 2010 and has 550 acute beds. It also comprises of outpatient, diagnostic and treatment facilities for short stay cases whilst the upgraded older building provides emergency care.

Over the last 12 months more than £50m has been invested in healthcare services across the hospital’s estate which includes two new, state-of-the-art MRI scanners, the creation of a new 22 bedded Intensive Care Unit and a new Obstetric Theatre and expansion of the Neonatal Unit

Support the Colposcopy Medical Secretary/Administrator with day-to-day management of the service.

Ensure patients receive positive, courteous and helpful support.

Work with colposcopy medical staff and nurse colposcopists to ensure queries are dealt with effectively.

Respond to patient and community enquiries.

Maintain knowledge of the NHS Cervical Screening Programme and referral pathways.

Manage Direct Referrals ensuring appointments meet National Colposcopy Standards.

Attend MDT meetings.

Ensure information entered onto database is robust, accurate and complete.

Liaise with departments, GP practices and hospitals to obtain required information.

Act as first point of contact for patients regarding appointments and results.

Ensure results and follow-up appointments are issued appropriately.

Monitor non-attendance and ensure required notifications are made.

Type clinical correspondence including letters to patients

Support service reports, audits and data collection.

Attend training and maintain knowledge of new developments.

Support colposcopy fail-safe processes and quality assurance activities.

To book appointments and manage clinics for the Nurse-led Urogynaecology service

This advert closes on Monday 26 Oct 2026