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Serco Limited; Uttoxeter; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

Pension scheme

Internal courses & qualifications

Wellbeing & health programmes

Retail discounts

Volunteer days

Inclusion networks

Job summary

Serco Limited in Uttoxeter is seeking an FM Escort Officer at HMP Dovegate. You will escort contractors, manage equipment, assist the Facilities Management team with routine maintenance, and maintain records.

The role focuses on safety, security, and operational excellence within a secure establishment. Excellent attention to security procedures, communication with colleagues and stakeholders, and a proactive approach are essential.

Qualifications

• Good numeracy and literacy skills.
• Strong interpersonal and communication skills, both written and verbal.
• Able to work independently and use initiative in a secure and challenging environment.
• Flexible, proactive, and committed to delivering excellent service.
• Motivated to support safety, security, and operational excellence.

Responsibilities

• Escort contractors throughout the establishment, ensuring they work safely and in line with security procedures.
• Account for and manage contractors, equipment, and tools at all times, including arrival and departure checks.
• Support the Facilities Management team with routine maintenance and multi-trade activities appropriate to your skills, experience, and training.
• Maintain accurate records and ensure all relevant paperwork is distributed to the appropriate individuals.
• Carry out inspections of external areas to ensure they remain clean, tidy, safe, secure, and presentable.
• Communicate effectively with colleagues, contractors, and stakeholders while supporting continuous improvement across Facilities Management activities.

Skills

Numeracy

Literacy

Interpersonal skills

Written & verbal communication

Independent working

Safety awareness

Job description

FM Escort Officer

Location: HMP Dovegate, Uttoxeter, ST14 8XR

Schedule: Full-time 40 Hours per week, working Monday – Friday 8am

- 4.30pmReady to impact a better future?

As an FM Escort Officer in our HMP Dovegate Facilities Management team, you’ll help ensure contractors can carry out essential work safely and securely within the establishment. You’ll play a key role in maintaining safety, security, and operational standards while supporting the wider Facilities Management team.

Your work has purpose. By enabling vital maintenance, repairs, and improvement projects to take place safely, you’ll help create an environment that supports rehabilitation, wellbeing, and positive outcomes. Our work touches lives, and your contribution will help impact a better future for the people, communities, and colleagues connected to HMP Dovegate.

What you’ll do as an FM Escort Officer

• Escort contractors throughout the establishment, ensuring they work safely and in line with security procedures.
• Account for and manage contractors, equipment, and tools at all times, including arrival and departure checks.
• Support the Facilities Management team with routine maintenance and multi-trade activities appropriate to your skills, experience, and training.
• Maintain accurate records and ensure all relevant paperwork is distributed to the appropriate individuals.
• Carry out inspections of external areas to ensure they remain clean, tidy, safe, secure, and presentable.
• Communicate effectively with colleagues, contractors, and stakeholders while supporting continuous improvement across Facilities Management activities.

Does this sound like you?

• Good numeracy and literacy skills.
• Strong interpersonal and communication skills, both written and verbal.
• Able to work independently and use initiative in a secure and challenging environment.
• Flexible, proactive, and committed to delivering excellent service.
• Motivated to support safety, security, and operational excellence.

What we offer

• 23 days plus bank holidays
• Up to 6% contributory pension scheme
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.

Vetting and checks:

An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.

Let’s impact a better future, together.

Proud member of the Disability Confident employer scheme

Company: Serco Limited

Salary: £26509.5-26509.5 per annum

Hours: Full‑time

Location: Uttoxeter, ST14 8XR

Job type: Permanent

Posting date: 22 Aug 2026

Closing date: 20 Sept 2026