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Moorfields Eye Hospital NHS Foundation Trust; Tooting; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

NHS Pension Scheme

Counselling services

Career-long learning

Transport connections

Discount schemes

Benefits leaflet

Job summary

Moorfields Eye Hospital NHS Foundation Trust is seeking an Operational Performance Manager for the St George's Directorate to oversee outpatient and health records services across St George's Hospital and satellite sites.

You will manage administrative staff, lead team leaders, drive performance against KPIs, monitor data quality, and collaborate with the Booking Centre to ensure RTT targets are met while delivering excellent patient experience.

Qualifications

• Experience in managing administrative teams delivering outpatient and health records services.
• Ability to drive performance against KPIs and improve service delivery.
• Experience in data quality monitoring and reporting to senior management.

Responsibilities

• Oversee administrative staff delivering outpatient and health records services.
• Directly manage team leaders responsible for sub-specialties within the administration team.
• Lead on performance targets and implement projects to improve service delivery and patient experience.
• Monitor KPIs across admissions, outpatients and health records; compile data reports for senior management.
• Liaise with external health records provider and monitor service performance at all sites.
• Ensure high-quality patient experience and support clinical, administrative and nursing teams.
• Manage annual leave, sickness, disciplinary and performance issues for direct reports.

Skills

Performance management

Data analysis

Leadership

Stakeholder liaison

Job description

Operational Performance Manager - St George's Directorate

Company:

Company: Moorfields Eye Hospital NHS Foundation Trust

A Vacancy at Moorfields Eye Hospital NHS Foundation Trust.

The Operational Performance Manager will be responsible for smooth running of the outpatient and health records services at St George's Hospital and associated satellite sites.

• The post holder will be responsible for the administrative staff delivering these services, ensuring that the services held at these sites are delivered to the highest possible standard.
• The post holder will directly manage a group of team leaders that are responsible for the sub-specialties within the administration team.
• The post holder will lead on ensuring performance targets are achieved and will take forward agreed projects to improve service delivery and patient experience.
• They will be required to lead on key areas of performance and activity including data quality and monitoring of Key Performance Indicators (KPIs) across the division, including admissions, outpatients and health records, as well as supporting with the compiling of data reports for the senior divisional management team.
• Day to day local point of contact with the external provider of the outsourced health records service and monitor service performance at the St George's site and its associated satellite sites.
• To deliver a consistently high quality and excellent patient experience within outpatients. This will involve supporting the clinical, administrative, and nursing teams to ensure consistency of service.
• To have overall management responsibility for any delegated members of the administrative staff, providing leadership and support. Ensuring that they are managed in line with trust policies. This includes managing all sickness, disciplinary and performance issues for direct reports.

What's in it for You?

At Moorfields, we invest in you- your growth, your wellbeing, your future.

You'll join a flexible, supportive organisation offering:

• Competitive salary (including high-cost area supplement)
• Membership of the NHS Pension Scheme
• 24/7 independent counselling support
• Career-long learning and development opportunities
• Excellent transport connections
• Access to NHS and Blue Light discount schemes
• Full support and training to develop your skills

And so much more! To see the full range of benefits we offer please view our Moorfields benefits leaflet.

• To deliver a consistently high quality and excellent patient experience within outpatients and admissions. This will involve supporting the clinical, administrative, and nursing teams to ensure consistency of service.
• To support the implementation and continued monitoring of Key Performance Indicators within outpatients, admissions, and heath records, supporting the service team leaders to deliver these consistently.
• To work closely with the Booking Centre to ensure that new appointments are booked within the appropriate timescale, ensuring that appointment slots are made available to ensure RTT Waiting Time standards are achieved.
• To attend weekly outpatient meetings with the Booking Centre, ensuring that information on clinic profiles is made available for these meetings.
• To support the implementation, and continual monitoring, of Standard Operating Procedures (SOPs) for all departmental processes, ensuring that these are implemented and delivered consistently and updating these as required.
• To promote a positive image of the Trust's outpatient services through the provision of excellent customer service to patients, relatives/carers and external stakeholders, demonstrating a commitment to putting patients first.
• To manage annual leave requests from clinicians, ensuring that this information is disseminated appropriately. Escalating where insufficient notice is received.
• To be responsible for monitoring and analysing relevant data e.g. KPIs, scorecards, RTT performance. Ensure data is validated and analysed fully, picking up on any trends, and appropriate action take to resolve problems and highlight any performance issues to the relevant Assistant Divisional Manager.

See full Job Description

This advert closes on Thursday 10 Sep 2026

Moorfields Eye Hospital NHS Foundation Trust

Chelsea and Westminster Hospital NHS Foundation Trust