Operations Manager

Norfolk and Suffolk NHS Foundation Trust; Norwich; On-site; GBP 50,000 - 70,000; Full time

Job summary

Norfolk and Suffolk NHS Foundation Trust invites applications for an experienced Operational Manager to provide strategic and operational leadership across designated services in mental health and related pathways.

You will work with clinicians, service users and system partners to deliver safe, high-quality care, support transformation and meet performance, workforce and financial objectives. This role demands strong leadership and a commitment to continuous improvement.

Qualifications

• Degree-level education or evidence of sound intellectual ability and senior management development.
• Experience of managing health and social care integrated services.

Responsibilities

• Provide operational leadership and management for designated services.
• Lead service delivery to ensure safe, effective and responsive care.
• Monitor and improve performance against key quality, workforce and operational indicators.
• Work collaboratively with clinical leaders to drive service improvement and transformation initiatives.
• Lead on workforce planning, recruitment, retention and staff development.
• Ensure effective management of allocated budgets and resources.
• Develop and maintain positive relationships with internal and external stakeholders.
• Lead on governance, quality improvement, risk management and patient safety initiatives.
• Contribute to business planning, service redesign and implementation of Trust objectives.
• Promote a culture of continuous improvement, learning, inclusion and staff wellbeing.

Skills

Operational leadership

Strategic change management

Clinical setting experience

Multidisciplinary teams

Education

Degree-level education

Senior management development

Job description

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.

We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience.

Please note due to the nature of our roles and patient demographic, you will be required to undertake physical intervention training and remain trained, as required by your role.

Job overview

An exciting opportunity has arisen for an experienced and motivated Operational Manager to join Norfolk and Suffolk NHS Foundation Trust.

The Operational Manager will provide strategic and operational leadership for designated services, ensuring the delivery of safe, effective, high-quality care whilst meeting performance, workforce and financial objectives. The post holder will work closely with clinical leaders, service users, carers and system partners to support service improvement, transformation and the achievement of Trust priorities.

This is an excellent opportunity for an innovative leader who is passionate about improving patient outcomes, developing teams and delivering sustainable services across mental health care pathways.

Main duties of the job

• Provide operational leadership and management for designated services.
• Lead service delivery to ensure safe, effective and responsive care.
• Monitor and improve performance against key quality, workforce and operational indicators.
• Work collaboratively with clinical leaders to drive service improvement and transformation initiatives.
• Lead and support workforce planning, recruitment, retention and staff development.
• Ensure effective management of allocated budgets and resources.
• Develop and maintain positive relationships with internal and external stakeholders.
• Lead on governance, quality improvement, risk management and patient safety initiatives.
• Contribute to business planning, service redesign and implementation of Trust objectives.
• Promote a culture of continuous improvement, learning, inclusion and staff wellbeing.

Working for our organisation

At Norfolk and Suffolk NHS Foundation Trust, inclusion is at the heart of how we work. We are committed to creating a fair, transparent and accessible recruitment process where every candidate has the opportunity to succeed.

We actively encourage applications from people from all backgrounds, particularly those currently underrepresented in our workforce, including those from the global majority. We recognise that not everyone has equal access to opportunities and are working to address this.

We are committed to providing reasonable adjustments throughout the recruitment process and ensuring all candidates receive a positive and equitable experience.

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Detailed job description and main responsibilities

Please refer to the attached Job Description/Person Specification for full details to support your application.

Person specification

Qualifications

• Education to degree level or evidence of sound intellectual ability and ongoing personal development at senior management level
• Experience of managing health and social care integrated services

Skills

• A proven record of success in managing significant operational / strategic change whilst also developing and maintaining the provision of a high quality service, within a clinical setting, with multidisciplinary teams

Knowledge

• Knowledge of management tools, organisational systems and processes relevant to managing in an NHS organisation

YOUR APPLICATION

We can provide all our job application materials in alternative formats so that these are accessible to everyone. Should you require any documents within this job pack in an alternative format, please do not hesitate to contact us at [e-mail].

PLEASE NOTE: If you use a hotmail, msn or yahoo e-mail account, you will need to check your "junk" mail regularly as these email providers will divert any communication from this Trust/NHS JOBS straight into your " junk" inbox.

EQUAL OPPORTUNITIES Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief.

As a part of the Disability Confident Employer Guaranteed Interview Scheme we interview all disabled applicants who meet the essential criteria for the job vacancy (outlined in the Person Specification).. We encourage you to indicate your eligibility through TRAC jobs when applying.

Disclosure and Barring Service Check

This post may be subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer certification / accreditation badges

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.