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Vacancy Filler; Tonbridge; On-site; GBP 27,000 - 31,000; Full time

Benefits offered by this job

Company pension

33 days holiday incl. bank holidays

Free life assurance

Brewers Colleague discounts

Cycle to Work Scheme

Job summary

Brewers Decorator Centres in Tonbridge is hiring a Retail Sales Advisor to provide exceptional service in-branch, helping customers select paints and decorating products. You will mix paint, process specialist orders, and assist with stock and merchandising to drive sales.

The role offers a friendly, team-oriented environment with full training provided and the chance to develop within the Brewers family, a long-standing UK retailer. Benefits include a pension and a range of staff discounts.

Qualifications

• Exceptional customer service and communication to translate customer requirements into product recommendations.
• Approachable and friendly, happy to help both customers and colleagues.
• Enjoys working in a team but can also work independently when needed.
• Willing to attend training to become a Fire Marshall and/or First Aider if required.
• Previous retail experience or product knowledge is advantageous but full training will be provided.

Responsibilities

• Provide exceptional service to customers in branch to support Brewers reputation for quality service.
• Use product knowledge to recommend and help customers find the best products for their needs.
• Mix paint for customers, process specialist orders, and request stock within the branch network.
• Develop sales of our product range including wallpaper, paint and fabric.
• Build relationships with customers to identify needs and provide a comprehensive service.
• Promote seasonal and special items and merchandising to increase visibility and sales.
• Assist with stock maintenance in the branch and unload deliveries.

Skills

Exceptional customer service

Communication

Teamwork

Adaptability

Job description

Retail Sales AdvisorTonbridge40 hours per weekMonday to Friday with Saturday's on a rotaSalary - £28,136 per annum plus company pension and benefitsWe have an exciting opportunity for a friendly and reliable Retail Sales Advisor to join the team at our Brewers Decorator Centre in Tonbridge. Providing exceptional service to our customers, you will play a vital part in helping us serve customers and keeping the branch and its delivery service running smoothly - experience with our products isn't necessary, if you bring great customer service and team working skills to the table, we'll give you everything you need to succeed.Our Tonbridge store which is located on Orchard Business Centre, has been part of the Brewers family for over 30 years. Attracting a mixed of retail and trade customer base, our Tonbridge branch stocks an extensive range of designer and trade paints along with all the decorating tools and accessories our customers need to complete their home décor projects. Brewers are renowned through the country for providing friendly and knowledgeable customer service - it's why we welcome so many repeat customers back into our business. Branch opening hours are Monday to Friday 7.00am - 5pm and Saturday 8am - 5pm.Ranked again in The Sunday Times Best Places to Work 2026 - Brewers Decorator Centres are the largest independent supplier of decorating materials supplying both trade and retail customers across the UK. Still a family-owned business, we are proud of our wonderful heritage of over 120 years in our industry and the growth of our network to over 250 stores nationwide in the Brewers Group. We place great emphasis on the development and growth of our colleagues - our mantra is to ‘help one another succeed’. To find out more about working with us visitwww.Brewers.co.uk/careersWe understand that Neurodiverse candidates or candidates with a disability may need adjustments or extra support in the application or interview process - we are committed to providing every candidate the opportunity and environment in which to succeed and we will support any reasonable request where we can.

Responsibilities

• Provide exceptional service to customers in branch, to deliver upon our reputation for quality Brewers service
• Use product knowledge to provide recommendations and help customers find the best product for their needs
• Mix paint for Customers, process specialist orders, and request special stock within the Branch network
• Developing sales of the Company product range including wallpaper, paint and fabric
• Build relationships with customers to fully identify their needs and allow us to provide a comprehensive service
• Promote seasonal and special items, including merchandising goods in-store to increase visibility and sales
• Assisting with stock maintenance in the branch
• Unload deliveries and ensure stock is distributed throughout the store

Requirements

• Exceptional customer service and communication skills, to understand and translate customer requirements into product recommendations
• Approachable, possessing an open and friendly personality - happy to help both customers and colleagues
• Enjoys working and supporting a team, but can always be relied upon to work as an individual
• Willing to attend training to become a Fire Marshall and/or First Aider if required
• Keen to learn, develop skills, and progress within our industry
• Previous retail experience or product knowledge would be advantageous but not essential, as full training will be given to the right candidate

Benefits

• Competitive salary
• 33 days holiday including bank holidays increasing with service
• Free life assurance
• 5% of your salary employer contribution to the pension plan (subject to employee contributions)
• Stream - a money management app that gives you access to a percentage of your pay as you earn it
• Employee Assistance Programme - accessible to colleagues, partner/spouse and dependents
• Virtual GP service for yourself and any dependent children to be able to access unlimited medical advice when you need it
• Medicash, an optional funded scheme where you can claim money back for routine healthcare treatments
• Brewers Colleague discounts giving you huge savings on home improvements
• Discounts and rewards with selected partners - major high street brands, supermarkets etc
• Additional financial assistance such as Cycle to Work Scheme, Season Ticket Loans and Helping Hand Loan Scheme for times of crisis
• Staff uniform and uniform cleaning tax relief
• Comprehensive Induction Programme and ongoing development
• After a qualifying period, you will also be eligible for additional benefits such as profit related pay, enhanced Maternity/Paternity pay and a chance to use our Holiday Homes in Cornwall or the Lake District

Other job titles associated with this role include Senior Retail Assistant, Retail Senior, Retail Supervisor, Retail Team Leader, Retail Manager, Team Leader, Senior Shop Assistant, Senior Stock Assistant