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Prospect Hospice; Swindon; On-site; GBP 18,000 - 22,000; Full time

Job summary

Prospect Hospice in Swindon runs a charity shop where a Retail Sales Assistant helps customers, handles stock, pricing and merchandising, and supports volunteers to create a welcoming, positive shopping experience that funds essential care.

You will assist the Shop Manager with day-to-day operations, till procedures, and strive to achieve daily sales targets while maintaining high standards of service and safety.

Qualifications

• Provide excellent customer service to donors, customers and colleagues.
• Build sales and achieve daily targets through stock rotation and merchandising.
• Process and price donated stock, maximise revenue and support Gift Aid.
• Support volunteers and maintain welcoming shop environment.

Responsibilities

• Support Shop Manager and Assistant Manager with day-to-day shop operations.
• Follow till and cash-handling procedures, ensure security and health & safety.
• Provide cover across Prospect Hospice shops when required.

Skills

Customer service

Sales

Stock processing

Visual merchandising

Volunteer support

Cash handling

Health & safety

Job description

Looking for a Retail Sales Assistant job in Swindon where your work really makes a difference? Join Prospect Hospice at our Clive Parade charity shop and turn great customer experiences into vital support for local people living with life-limiting illnesses. You’ll play an important part in making that possible – combining customer service, sales, stock processing and visual merchandising with supporting our fantastic team of volunteers.

As a Retail Sales Assistant at our Clive Parade charity shop, you’ll support the Shop Manager and Assistant Manager with day-to-day shop operations. You’ll:

• Provide excellent customer service to donors, customers and colleagues, helping to create a positive experience of Prospect Hospice and encourage repeat support.
• Take an active role in building sales and achieving daily targets through stock rotation, processing and attractive visual merchandising.
• Process and price donated stock to expected standards, merchandise items to maximise revenue, and support Gift Aid through correct stock processing, donor sign-up and donor queries.
• Support our volunteer team day to day, helping to create a welcoming and positive environment, ensuring volunteers feel supported in their roles, and assisting with the integration of new volunteers.

You’ll also follow till and cash-handling procedures, maintain high standards of security, health and safety and housekeeping, and provide cover across other Prospect Hospice shops when required.