Sales Coordinator

The Belfry; Sutton Coldfield; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Free onsite parking

Complimentary meals during shifts

Discounts across the resort

Job summary

The Belfry is seeking a Sales Admin to support the dynamic sales team across conferences, events, and golf sales. You will process sales orders and queries, maintain customer records, and prepare contracts and reports with accuracy. A friendly, detail-oriented approach and strong communication are essential.

The role offers progression in a luxury resort environment. Join a renowned venue with award-winning facilities, extensive training, and employee benefits, including onsite parking and

Qualifications

• Experience in an administrative role, reception or reservations.
• Excellent verbal and written communication skills.
• Methodical with outstanding attention to detail.

Responsibilities

• Provide administrative support to the sales team, ensuring that all sales orders and queries are processed accurately and promptly.
• Update and maintain customer records and sales databases.
• Arrange/booking internal meetings.
• Prepare event contracts, daily reports, and other sales-related documentation.
• Liaise with suppliers and internal teams to ensure deadlines are met.
• Attend internal meetings such as operational, Health & Safety.

Skills

Verbal communication

Written communication

Attention to detail

Customer service

Teamwork

Tools

Delphi PMS

Daylight PMS

Job description

The Belfry Hotel & Resort is an award-winning destination with 450+ luxurious rooms and suites, a selection of vibrant restaurants and bars, versatile event and meeting spaces and a relaxing leisure club and spa. Our three exceptional golf courses - including the legendary Brabazon - are celebrated around the world. Whether you're inspired by our iconic fairways, drawn to the tranquillity of the spa, excited by guest-facing roles, or energised by the work behind the scenes, you'll find your place within our dynamic and welcoming team.

The Belfry has undergone a major expansion and renovation with an investment of over £80 million, marking an exciting chapter in our history. The resort has been transformed with the addition of The Masters Suite, a stunning new event space, a state-of-the-art leisure club plus a host of other enhancements that elevate the Belfry experience like never before.

We believe in taking care of our team just as much as we do our guests. That's why we were named in the 2026 Caterer’s Top 30 Best Places to Work and the Sunday Times Top 10 Places to Work 2026.

Sales

Joining the sales team offers a dynamic and fulfilling experience, recognised as the Best Sales and Marketing Team. Our fast-paced environment adopts personal and professional growth, with a focus on exceptional service and maximising potential. The team specialises in conference and events sales, special events, and golf sales, offering diverse opportunities. The Belfry Hotel & Resort provides an exceptional venue for career advancement.

Salary

The salary for this role is £26,436 per annum, plus tips.

About you

Key Responsibilities

• Provide administrative support to the sales team, ensuring that all sales orders and queries are processed accurately and promptly
• Update and maintain customer records and sales databases
• Arranging/booking internal meetings
• Preparing event contracts, daily reports, and other sales-related documentation
• Liaise with suppliers, and internal teams to ensure deadlines are met
• Attend internal meeting such as operational, Health & Safety

Key Requirements

The ideal candidate will have experience in an administrative role, reception or reservations and possess excellent verbal & written communication skills.

In addition, you will be:

• Methodical - accurate & ability to work on own initiative, with outstanding attention to detail
• Computer literate, with experience of hotel PMS. i. e. Delphi & Daylight
• Guest focused and enthusiastic, with excellent customer service skills
• Flexible and capable of working well within a team
• Proven experience in an administrative or customer service role (experience in a sales environment is a plus)
• Strong organisational skills with the ability to manage multiple tasks effectively
• Excellent communication skills, both written and verbal
• A positive, enthusiastic approach to customer service
• A proactive, solution-driven mindset with a keen eye for detail.

Belfry Benefits

Learning & Development

We invest in our people through hands‑on coaching, mentoring, and a wide range of in‑house training, supported by our online learning hub, The Belfry Campus. Apprenticeships across multiple roles offer nationally recognised qualifications, while our LEAD development programme supports career progression from entry level to senior leadership. We proudly promote from within wherever possible, with clear development pathways to help you reach your full potential.

Wellness

Your wellbeing matters. In partnership with The Burnt Chef Project, we offer mental health support and funded counselling, alongside life assurance, 24/7 GP access, health cash plans, and menopause support. Wagestream helps you manage your earnings and savings, while our Cycle2Work scheme and discounted gym memberships encourage a healthy lifestyle.

Showing Our Appreciation

We recognise and reward our teams through the Belfry Awards, long service recognition, loyalty rewards, and additional holidays. Enjoy generous discounts across the resort for you, friends, and family, plus everyday savings through Perkbox. Free onsite parking and complimentary meals during shifts are also provided.

Making a Difference

Sustainability and community are at the heart of what we do. Set within 550 acres, we are proud holders of Earthcheck, Green Tourism, and GEO certifications. Our ESG led approach drives meaningful community impact and charitable fundraising, alongside our commitment to environmental stewardship.

Our Values

Working here means being part of a supportive, values driven community. Our Belfry Beliefs - Make a Difference, Own Our Actions, Better Together, and Deliver Every Day - guide how we work, support one another, and succeed together.