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Bupa; Staines-upon-Thames; On-site; GBP 29,000 - 31,000; Full time

Benefits offered by this job

Holidays 25 days + BH

Staff health cover

Wagestream wage access

Pensions / Life Insurance

Parental Leave

L&D development

Free health assessments

Emotional wellbeing resources

Charity match funding

Job summary

Bupa in Staines-upon-Thames is seeking a Contact Centre Sales Advisor to handle inbound calls from our members, guiding policy renewals and delivering compassionate service.

You will work across multiple systems, maintain records, and proactively identify customer needs to tailor products and services, with a focus on achieving sales and service goals in a friendly environment.

Qualifications

• Prior contact centre or sales experience preferred.
• Proficient with multiple computer systems and new software.
• Excellent customer service skills with the ability to explain information clearly.
• Enthusiastic, proactive attitude with sales drive.

Responsibilities

• Take inbound calls from members in a fast-paced environment.
• Guide customers through policy renewal conversations.
• Update and maintain the customer database with accurate records.
• Resolve customer queries and take ownership from start to finish.
• Identify customer needs and suggest suitable products and services.

Skills

Sales experience

Customer service

Strong PC skills

Communication skills

Explain complex info

Tools

CRM software

Job description

Office based role in Staines, Middlesex TW18 3DZ

Permanent

£28,450 + £500 bonus to be paid on completion of probation

Full Time - 37.5 hours per week - Shifts between 8am-8pm (one half Saturday a month)

We make health happen

As a Contact Centre Sales Advisor, you'll be the voice of Bupa for our customers. The experience you offer affects the lives of others in an important way, every day.

You'll be on hand to guide our existing customers through their policy renewal conversations. Ensuring the right outcome and best level of healthcare for them and their families.

At Bupa, we want our people to not only grow, but thrive at work. Our 'Stepping Stones' programme and exclusive Career Academy rewards those who bring their sales experience teamed with a passion for great customer service.

How you'll help us make health happen:

Taking inbound calls from our members in a fast-paced environment

Working with multiple systems and adhering to regulatory requirements

Ensuring each customer has a great experience whether it's the first call of the day or the last

Take ownership of customer queries, managing them through to resolution

Diagnose customer needs through effective questioning techniques

Introducing our tailored products and services to suit the needs of our customers.

Accurately maintain our customer database, ensuring all conversations are documented and actions are recorded.

Key Skills / Qualifications needed for this role:

Previous sales /contact centre experience is highly preferred.

Strong PC skills the aptitude to adapt to new systems.

Great interpersonal skills with a genuine passion for customer service and helping others

The ability to influence and explain complex information in a simple manner

An enthusiastic, can-do attitude with a desire to achieve goals

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing.

You can enjoy the following benefits and more:

• Holidays - 25 days + Bank Holidays with the option to buy or sell some of your annual leave entitlement (subject to NMW requirements)
• Bupa Staff Health Trust - You will have access to our bespoke healthcare cover that provides medical insurance for you and your family
• Wagestream - Have early access up to 40% of your earned wages within minutes (subject to eligibility criteria)
• Pensions / Life Insurance - Join one of our Bupa pension plans up to 12%**
• Parental Leave - We have schemes for adoption, birth parents and co parents
• Extensive L&D program including internal development and access to apprenticeships
• Free health assessments every 2 years to support both body and mind
• Emotional Wellbeing online - Variety of self-guided programmes provided by SilverCloud Health to help you manage money worries, stress, sleep, and more.
• Match Funding - We offer match funding up to £250 per employee per year when you fundraise for a registered charity that supports health and wellbeing.

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role.

We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

If you require information regarding this role in an alternative format, please email: [e-mail]

*During our recruitment process if you are suspected of using AI at any point your application will automatically be declined*