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Bupa; Wembley; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

My Healthcare

Annual health allowance

Wagestream access

28 days holiday

Sick pay scheme

Long service rewards

Free meal on shift

Travel loan

Pension plans

Parental leave

Menopause support

Gym discounts

Job summary

Bupa, Middlesex Manor Care Home in Wembley, is seeking a Financial Administrator to join our team. You will manage invoicing, income processing and debt handling while liaising with Local and Health Authorities to ensure timely payments and accurate information.

You will also oversee admissions documentation and safeguarding of funds. The role requires strong customer service, organisational skills and an empathetic, engaging approach with residents and colleagues.

Qualifications

• Experience delivering excellent customer service in a care or community setting.
• Organised, reliable and able to manage multiple tasks with accuracy.
• Caring, approachable mindset and ability to build strong relationships with residents and teams.

Responsibilities

• Use bespoke software to raise invoices, process income and manage debt.
• Liaise with Local and Health Authorities to ensure payments and information are received.
• Ensure admissions paperwork, terms and conditions are complete and recorded.

Skills

Customer service

Organised

Attention to detail

Communication

Relationship building

Job description

Middlesex Manor Care Home - 119 Harrow Rd, Wembley HA9 6DQ

CQC rating: Good

9am - 5pm Monday - Friday

We make health happen

Here at Bupa we support those when they need it the most. Our care homes are dedicated to delivering person-centred care, supporting independence and honouring choice to help our residents live their best lives.

You'll help us make health happen by:

• Using bespoke software to raise invoices, process income including cash allocation, complete banking and take appropriate action in relation to debt management.
• Liaising with Local and Health Authorities to ensure appropriate information and payment is received.
• Ensuring correct and complete documentation including Terms and Conditions are provided and recorded for all admissions.
• Safeguarding monies on behalf of residents and funds raised by the home, recording and reconciling transactions to bank statements.
• Ensuring effective administration of purchasing and supplier payments, management of petty cash transactions and replenishment.
• Processing of employee related information and payroll to ensure staff information and payments are accurate and timely.
• Providing clerical support to the Home Manager, including letter writing, memos and local management reporting.
• Maintaining a well-ordered filing system, stationary replenishment and personnel file management.

Key Skills / Qualifications needed for this role:

You've worked as a Financial Administrator before with experience in providing excellent customer service and you'll have a friendly manner both face to face and over the phone. You're approachable, organised, have an eye for detail and the ability to build strong relationships with our residents, their families and internal/external teams. You're dedicated, efficient and can handle a varied workload, and importantly, your caring attitude underpins everything you do - to make a real difference to people's lives.

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• My Healthcare - Free access to 24/7 support, advice, and treatment for a variety of health-related issues, including remote GP appointments, physiotherapy and mental health support
• Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350
• Wagestream - Have early access to up to 40% of your earned wages within minutes
• 28 days holiday
• We offer a sick pay scheme to our frontline teams, as an addition to statutory sick pay, to help provide some reassurance and financial support during longer absences.
• Long service - For every milestone at Bupa we will reward you with ecards, extra holidays and money!
• Free meal on every shift
• Interest‑free annual travel loan to enable the purchase of public transport annual season tickets
• We offer a range of Bupa pension plans - find out more on our career site
• Parental leave - We have schemes for adoption, birth parents and co parents -find out more on our career site
• Menopause Plan - Specifically designed to empower women to seek advice, choose their treatment and take control of their health
• Access to discounts at a wide variety of gyms and fitness facilities across the UK

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

*Your starter bonus will be paid to you in the next available pay run once you have completed four weeks' service and will be subject to deductions for tax and NI.

**Please note, this role is not at or above RQF Level 3 and is not included under the UK's Points-Based Immigration System for sponsorship by an employer.