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Bupa; Southall; On-site; GBP 26,000 - 29,000; Full time

Benefits offered by this job

My Healthcare

28 days holiday

Sick pay

Free meals on shift

Pension plans

Job summary

Bupa Manor Court Care Home in Southall is seeking a receptionist to be the first point of contact for visitors and callers. You will manage enquiries, provide friendly information, and support the home team with clerical tasks and show-arounds.

The role is permanent, 9am-5pm, Monday to Friday with occasional weekends. A caring attitude and strong relationship skills are essential to help residents and families feel welcome and supported.

Qualifications

• Experience as a receptionist with excellent customer service.
• Friendly, approachable and well organised.
• Ability to build strong relationships with residents and families.

Responsibilities

• Acting as the first point of contact for visitors to the home.
• Taking responsibility for managing new enquiries.
• Providing advice and support face to face and over the phone.
• Conducting show-arounds within the care home.
• Supporting the Home Manager with clerical duties and filing.
• Handling enquiries promptly and completing daily/weekly tasks.

Skills

Customer service

Communication

Organised

Relationship building

Job description

Bupa Manor Court Care Home, Britten Dr, North Rd., Southall UB1 2SH

CQC rating: GOOD

Salary £13.75 per hour

Permanent Contract

Monday to Friday 9 am - 5pm (occasional weekends)

We make health happen

Here at Bupa we support those when they need it the most. Our care homes are dedicated to delivering person-centred care, supporting independence and honouring choice to help our residents live their best lives.

You'll help us make health happen by:

• Acting as the first point of contact for all visitors to the home
• Taking responsibility for managing new enquiries
• Providing advice and support both face to face and over the phone
• Conducting show-arounds within the care home
• Supporting the Home Manager and Administrator with clerical duties such as maintaining paper work and filing
• Dealing with enquiries in a timely manner and ensuring daily and weekly tasks are completed

Key Skills / Qualifications needed for this role:

You've worked as a Receptionist before with experience in providing excellent customer service, you'll have a friendly manner both face to face and over the phone. You're approachable and organised and have the ability to build strong relationships with our residents, their families and internal teams. Dedicated and efficient with an ability to handle a varied workload, but importantly, your caring attitude underpins everything you do - to make a real difference to people's lives.

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• My Healthcare - Free access to 24/7 support, advice, and treatment for a variety of health-related issues, including remote GP appointments, physiotherapy and mental health support
• Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350
• Wagestream - Have early access to up to 40% of your earned wages within minutes
• 28 days holiday
• We offer a sick pay scheme to our frontline teams, as an addition to statutory sick pay, to help provide some reassurance and financial support during longer absences.
• Long service - For every milestone at Bupa we will reward you with ecards, extra holidays and money!
• Free meal on every shift
• Interest-free annual travel loan to enable the purchase of public transport annual season tickets
• We offer a range of Bupa pension plans - find out more on our career site
• Parental leave - We have schemes for adoption, birth parents and co parents -find out more on our career site
• Menopause Plan - Specifically designed to empower women to seek advice, choose their treatment and take control of their health
• Access to discounts at a wide variety of gyms and fitness facilities across the UK

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

** Please note, this role is not at or above RQF Level 3 and is not included under the UK's Points Based Immigration System for sponsorship by an employer.