Carer Support Adviser

Carers FIRST; Greater London; Hybrid; GBP 20,000 - 23,000; Full time

Benefits offered by this job

26 days annual leave

Flexible working

Carers leave

Workplace pension

Staff discount scheme

Employee assistance programme

Benenden Healthcare

Job summary

Carers First is a charity that supports unpaid carers by providing tailored information, advice and practical help to enable carers to live their lives to the fullest. The Carer Support Adviser role in South Essex is a hybrid position combining community work with some home-based tasks.

The role offers a permanent contract, 30 hours per week, and a salary of £19,828 per year with a focus on service improvement, partnership building and compassionate support for carers.

Qualifications

• Experience in health and social care sector desirable
• Ability to assess and support individuals' needs
• Strong written and verbal communication to create carer assessments and care records
• Ability to use databases and digital systems for record-keeping
• Sensitive and respectful approach to building relationships
• Understanding safeguarding
• Commitment to equality, diversity and inclusion

Responsibilities

• Support carers through collaborative working, ensuring voices heard and needs met
• Identify opportunities for service improvement and drive new initiatives
• Build relationships with local community organisations to develop partnerships and enhance support networks

Skills

Health & social care experience

Needs assessment

Communication skills

Record-keeping

Safeguarding

Equality & inclusion

Tools

Databases

Job description

Skip to content Carer Support Adviser (South Essex) Published 01/09/26 Carer Support Adviser South Essex

Job Title: Carer Support Adviser

Salary: £19,828 per annum (£24,454 FTE)

Contract: Permanent

Hours: 30 Hours per week

Location: This is a Hybrid rolewhich involves community working in South Essex and some home working.

Carers First is a charity that works directly with, and for unpaid carers, providing personalised information, advice and tailored support making it easier for those caring for someone else to continue living their lives to the fullest.

We have a committed, dedicated staff team and you could be just the person we are looking for to join us to make that valuable difference in carer’s lives. We live and work through our values in all that we achieve by being positive, collaborative and ambitious and we have clear plans to scale our reach, support and impact for carers.

About this role

As a Carer Support Adviser your responsibilities would include:

• Supporting carers through collaborative working, ensuring their voices are heard and their needs are met
• Identifying opportunities for service improvement and driving new initiatives that respond directly to carers' experiences
• Building relationships with local community organisations to develop strong partnerships and enhance support networks

About you

• Experience in the health and social care sector (desirable not essential)
• Proven ability to assess and support individuals' needs effectively
• Strong written and verbal communication skills to create carer assessments, support plans and maintain accurate care records
• Confidence in using databases and digital systems for timely record-keeping
• A sensitive and respectful approach to building positive relationships with those you support
• Working knowledge and practical experience in safeguarding
• Commitment to promoting equality, diversity, and inclusion across all services

We are looking for passionate people who are committed to the overall aims and objectives of the Charity. Carers First is committed to providing a supportive, vibrant, diverse and inclusive workplace where everyone can thrive.

Carers First Can Offer You

In return for your contribution, we have an amazing package of staff benefits including 26 days annual leave entitlement which increases with length of service, flexible working options, paid carers leave, access to our work-place pension, staff discount scheme, employee assistance programme and a Benenden Healthcare package.

Whatever you are aiming to achieve in your career, we are here to encourage, help and support you grow, through our excellent training and development programmes.

Applications can only be assessed if they clearly state how you meet each of the requirements in the Personal Specification.

Appointments are subject to Carers First receiving an appropriate disclosure from the Disclosure and Barring Service that we consider acceptable.

Interview Process

Following shortlisting, successful candidates will be contacted directly and invited to interview - Date to be confirmed.

Carers First is an Equal Opportunities Employer

There are currently 5.7 million unpaid carers in the UK, however carer charities estimate that number could be as high as 10.6 million. Their huge contribution saves our economy £162 billion each year - the cost of a second NHS. Each carer’s needs and situation are unique, but many face similar challenges. They can struggle to balance employment, finances, or their own wellbeing and time for themselves with their caring role. They may not be aware of the help and support available to them - and that is why we are here.

Carers First works directly with, and for, thousands of carers, providing personalised information and tailored support in the way that suits them: online, on the phone, or face to face in their local community. With the help of our supporters and volunteers, we can continue to be there for carers, helping them find balance, and to live their lives to the fullest - today, and for years to come.

Last year, we reached over 376,000 carers through digital services and face to face activities. We have been able to make a material difference in carers’ lives and we can evidence that carers feel more confident, informed and resilient in their caring role.

We are growing, and currently have over 50,000 carers registered with us.

When you join Carers First, you join a vibrant, inclusive, and supportive team who all have a shared interest in supporting unpaid carers to continue living their lives to the fullest, across the country. In a community dedicated to caring, we believe that our employees and volunteers really do make a difference, therefore, we emphasise the importance of learning and development, as well as actively encouraging them to develop their skills with our fantastic learning and development programme. This means that all of our team become the best that they can be, whilst helping others do the same.