Carers Support & Wellbeing Advisor (Hybrid)

N-Compass; Leek; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

25 days annual leave

Birthday day off

Employer pension contributions

Employee Assistance Programme

Health plan

Death in service

DBS check support

Job summary

N-Compass in Staffordshire is seeking a Carers Support & Wellbeing Advisor to help unpaid carers access information, services and opportunities that improve their wellbeing. The role is community-based, combining one-to-one support, outreach, workshops and partnership work.

You will be empathetic with strong communication skills; full training and support will be provided. 37 hours a week, hybrid work, salary £26,117 per annum plus ongoing benefits, with enhanced DBS check required.

Qualifications

• Empathy and strong communication skills are essential.
• Experience in health and social care, housing, community services, customer service, education, charity or voluntary sector roles may provide transferable skills.

Responsibilities

• Support carers through person-centred conversations and support planning.
• Help carers access services, peer support and community opportunities.
• Facilitate groups, workshops and events.
• Raise awareness of carers' rights and available support.
• Build relationships with local organisations and community partners.

Skills

Empathy

Communication skills

Job description

Staffordshire

Carers

Full time

Permanent

Covering Staffordshire

Salary: £26,117 per annum

Plus excellent benefits, flexible and hybrid working opportunities, and ongoing learning and development.

No experience supporting carers? No problem.

We're looking for people with empathy, great communication skills and a genuine desire to help others. Experience in health and social care, support work, housing, community services, customer service, education, charity or voluntary sector roles may provide valuable transferable skills. Full training and support will be provided.

Could you help unpaid carers feel more supported, connected and valued?

Every day, unpaid carers across Staffordshire provide vital support to family members and loved ones. As a Carers Support & Wellbeing Advisor, you'll help carers access information, support, services and opportunities that improve their wellbeing and help them navigate the challenges of caring.

This is a varied community-based role combining one-to-one support, outreach, workshops, support groups and partnership working. No two days are the same.

You’ll be:

• Supporting carers through person-centred conversations and support planning
• Helping carers access services, peer support and community opportunities
• Facilitating groups, workshops and events
• Raising awareness of carers' rights and available support
• Building relationships with local organisations and community partners

We're proud to be recognised as a Great Place to Work®, with 88% of colleagues saying n-compass is a great place to work compared to 54% at a typical UK organisation.

Our commitment to creating a positive workplace has also been recognised through inclusion in the 2026 UK's Best Workplaces™ for Development, Wellbeing and Women.

You’ll benefit from:

• A varied role combining one-to-one support, community outreach, group facilitation and partnership working
• Flexible and hybrid working opportunities to support work-life balance
• Ongoing learning and development to help you grow your skills and career
• Regular supervision, coaching and peer support from a friendly and experienced team
• Access to wellbeing support, including our Employee Assistance Programme and wellbeing initiatives
• The opportunity to make a meaningful difference to unpaid carers across Staffordshire every day

A full UK driving licence and access to a vehicle are essential.

Enhanced DBS check required. Applications may close early, so early applications are encouraged.

N-Compass is an equal opportunities employer. If you require any adjustments to participate in the recruitment and selection process, please let us know.

Key words:

Carers, Carers Support, Carers Advisor, Wellbeing Advisor, Community Support Worker, Family Support Worker, Advice Worker, Social Care, Community Development, Charity, Third Sector, Staffordshire, Hybrid.

Hours

37 hours a week

Benefits

• 25 days annual leave entitlement + bank holidays with additional days for length of service.
• An extra day off for your birthday!
• Maximum 37-hour week
• 5% Employer Pension Contribution
• 3% Employee Pension Contribution
• Employee Assistance Programme - around the clock access via telephone, email and online, this is a free, independent resource to help you balance your work, family and personal life
• Westfield Mosaic Health Plan, which enables you to be reimbursed for a range of treatments including dental, optical, therapy treatments, wellbeing and alternative therapy treatments
• Death in service benefit
• Bereavement Counselling
• Probate Helpline
• Family Friendly Policies
• Monthly Employee Award
• Buying and selling annual leave
• 3 hours off for Christmas shopping
• Learning and Development Opportunities
• Dynamic, innovative, fun organisation