Care Home Administration & Recruitment Specialist

Crystal Care Homes (2) Limited; North Bersted; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Full induction training programme

Blue Light Card

Enhanced DBS check

Refer a Friend bonus scheme

Ongoing training and career developp'

Job summary

Crystal Care Collection is seeking a proactive Care Home Administrator to support the day-to-day running of the home, with a focus on recruitment and onboarding, while delivering excellent administrative support to residents, families and colleagues.

Working closely with the General Manager and Customer Relations Manager, you will manage recruitment, onboarding, admissions support, and financial administration, ensuring smooth operations and a warm, professional environment.

Qualifications

• Previous administration experience, ideally within health or care.
• Experience coordinating recruitment or onboarding processes.
• Highly organised with excellent attention to detail.
• Strong communication and customer service skills.

Responsibilities

• Lead the administration of recruitment and onboarding, including interviews, offers, DBS checks, right to work, references and compliance documentation.
• Maintain personnel records and support new starters through the induction process.
• Manage telephone calls, enquiries and reception duties, providing a professional first impression.
• Support resident admissions, discharges and occupancy reporting.
• Maintain CoolCare and other administrative systems accurately.
• Undertake financial administration, including petty cash, invoicing and resident monies where applicable.
• Order supplies, coordinate maintenance requests and support the smooth running of the home.
• Assist with home tours, enquiries and deputise for the Customer Relations Manager when required.
• Provide administrative support to the General Manager and wider leadership team.
• Support community events and the Lifestyle Team with administrative tasks.

Skills

Administration

Recruitment coordination

Onboarding

Organization

Communication

Customer service

IT literacy

Tools

CoolCare

Job description

Crystal Care Collection is seeking a proactive Care Home Administrator to support the day-to-day running of the home, with a focus on recruitment and onboarding, while delivering excellent administrative support to residents, families and colleagues.

Working closely with the General Manager and Customer Relations Manager, you will manage recruitment, onboarding, admissions support, and financial administration, ensuring smooth operations and a warm, professional environment.