Care Manager

Crystal Care Collection; East Hanningfield; On-site; GBP 42,000 - 51,000; Full time

Benefits offered by this job

Full induction training

Blue Light Card

Enhanced DBS check

Refer a Friend bonus

Ongoing training and development

Career progression opportunities

Supportive leadership team

Job summary

Crystal Care Collection seeks a confident leader to oversee care delivery and mentor a dedicated care team. You will monitor quality standards, champion person-centred care and ensure residents enjoy dignified, enriched lives.

In this role you’ll support the General Manager, manage rota planning, and drive audits and continuous improvement while maintaining compassionate leadership and strong regulatory knowledge.

Qualifications

• NVQ Level 5 in Leadership for Health & Social Care (or equivalent).
• Proven leadership experience within a residential, nursing or healthcare setting.
• Strong knowledge of person-centred care and regulatory requirements.
• Excellent leadership, coaching and people management skills.
• Organised, proactive and able to manage competing priorities.
• Excellent communication and interpersonal skills.

Responsibilities

• Support the General Manager with day-to-day leadership and operation of the home.
• Lead, motivate and develop the care team to deliver person-centred care.
• Monitor care delivery and ensure individualised care plans meet residents' needs.
• Ensure compliance with Health & Social Care legislation and CQC standards.
• Conduct supervisions, appraisals and performance conversations.
• Assist with recruitment, induction and ongoing training to build a high-performing team.
• Monitor staffing levels and support rota planning for safe service delivery.
• Build positive relationships with residents, families and external agencies.
• Drive quality improvement, contribute to audits and action plans.

Skills

Leadership

Regulatory knowledge

People management

Communication

Organisational skills

Compassion

Education

NVQ Level 5 in Leadership for Health & Social Care

Tools

Person Centred Software (PCS)

Job description

delivering safe, effective and compassionate care while ensuring operational excellence. You'll oversee care delivery, mentor and develop the care team, monitor quality standards and champion person-centred care, creating an environment where residents can live fulfilling, dignified and enriched lives. You'll also contribute to the implementation of key projects and continuous improvement initiatives, ensuring they align with Crystal Care Collection's values, vision and commitment to excellence.

Key Responsibilities

Support the General Manager with the day-to-day leadership and operation of the home. Lead, motivate and develop the care team to deliver exceptional person-centred care. Monitor and evaluate care delivery, ensuring residents' needs are met through high-quality, individualised care plans. Ensure compliance with Health & Social Care legislation, CQC standards and company policies and procedures. Conduct supervisions, appraisals and performance management conversations to support colleague development. Assist with recruitment, induction and ongoing training to build and retain a high-performing team. Monitor staffing levels and support effective rota planning to ensure safe and efficient service delivery. Build positive relationships with residents, families, healthcare professionals and external agencies. Drive quality improvement initiatives and contribute to audits, action plans and service development. Promote a positive culture where compassion, dignity and respect are at the heart of everything we do.

About You

We're looking for someone who:

• Essential Holds, or is working towards, an NVQ Level 5 in Leadership for Health & Social Care (or equivalent).
• Has previous leadership experience within a residential, nursing or healthcare setting.
• Demonstrates excellent knowledge of person-centred care and regulatory requirements.
• Has strong leadership, coaching and people management skills.
• Is organised, proactive and able to manage competing priorities effectively.
• Possesses excellent communication and interpersonal skills.
• Leads with compassion, professionalism and integrity.

Desirable Experience supporting CQC inspections and quality improvement initiatives. Knowledge of Person Centred Software (PCS). Experience managing audits, care planning and compliance processes.

Working Pattern Monday – Friday 9:00am – 5:00pm Full Time. Flexibility may occasionally be required to support the operational needs of the home. Salary £46,250 per annum.

What We Offer

• Full induction training programme
• Fully funded Blue Light Card
• Fully funded Enhanced DBS check
• Refer a Friend bonus scheme
• Ongoing training and professional development opportunities
• A supportive leadership team invested in your success
• Opportunities for career progression within a growing organisation
• The chance to make a genuine difference to the lives of residents and colleagues every day

We are currently unable to offer sponsorship. Our screening and recruitment process is conducted in line with Crystal Care Collection's Safeguarding Policy. #IND2 JBRP1_UKTJ