Care Home Administrator

Crystal Care Collection; Eastergate; On-site; GBP 29,000 - 31,000; Full time

Benefits offered by this job

Full induction training programme

Blue Light Card (fully funded)

Enhanced DBS check (fully funded)

Refer a Friend bonus scheme

Ongoing training and careerdevelopment

Progression opportunities

Job summary

Crystal Care Collection is seeking an organised administrator to manage recruitment, onboarding and front-desk duties in our care home in the Eastergate area. You will handle interviews, DBS checks, references and compliance, while maintaining records and assisting with inductions and resident admissions.

The role requires strong IT skills, excellent attention to detail and compassionate, customer-focused communication to support residents, families and staff.

Qualifications

• Has previous administration experience, ideally within health, social care or hospitality.
• Has experience coordinating recruitment or onboarding processes.
• Is highly organised with excellent attention to detail.
• Has strong communication and customer service skills.
• Is confident using IT systems and can manage multiple priorities effectively.
• Demonstrates professionalism, compassion and a positive, can-do attitude.
• Experience with CoolCare or care management systems is desirable but not essential.

Responsibilities

• Lead the administration of recruitment and onboarding, including interviews, offers, DBS checks, right to work, references and compliance documentation.
• Maintain personnel records and support new starters through the induction process.
• Manage telephone calls, enquiries and reception duties, providing a professional first impression.
• Support resident admissions, discharges and occupancy reporting.
• Maintain CoolCare and other administrative systems accurately.
• Undertake financial administration, including petty cash, invoicing and resident monies where applicable.
• Order supplies, coordinate maintenance requests and support the smooth running of the home.
• Assist with home tours, enquiries and deputise for the Customer Relations Manager when required.
• Provide administrative support to the General Manager and wider leadership team.
• Support community events and the Lifestyle Team with administrative tasks.

Skills

Administration

Recruitment coordination

Communication

IT skills

Customer service

Attention to detail

Multitasking

Tools

CoolCare

Job description

and residents.

Key Responsibilities

• Lead the administration of recruitment and onboarding, including interviews, offers, DBS checks, right to work, references and compliance documentation.
• Maintain personnel records and support new starters through the induction process.
• Manage telephone calls, enquiries and reception duties, providing a professional first impression.
• Support resident admissions, discharges and occupancy reporting.
• Maintain CoolCare and other administrative systems accurately.
• Undertake financial administration, including petty cash, invoicing and resident monies where applicable.
• Order supplies, coordinate maintenance requests and support the smooth running of the home.
• Assist with home tours, enquiries and deputise for the Customer Relations Manager when required.
• Provide administrative support to the General Manager and wider leadership team.
• Support community events and the Lifestyle Team with administrative tasks.

About You

• Has previous administration experience, ideally within health, social care or hospitality.
• Has experience coordinating recruitment or onboarding processes.
• Is highly organised with excellent attention to detail.
• Has strong communication and customer service skills.
• Is confident using IT systems and can manage multiple priorities effectively.
• Demonstrates professionalism, compassion and a positive, can-do attitude.
• Experience with CoolCare or care management systems is desirable but not essential.

Working Pattern

Monday Friday 9:00am 5:00pm 40 hours per week

Salary

£29,000 £31,000 per annum

What We Offer

• Full induction training programme
• Fully funded Blue Light Card
• Fully funded Enhanced DBS check
• Refer a Friend bonus scheme
• Ongoing training and career development opportunities
• Supportive management team and opportunities for progression

Join Our Team If you're an organised and motivated administrator who enjoys supporting people and making a real difference behind the scenes, we'd love to hear from you.

We are currently unable to offer sponsorship.

Our screening and recruitment process is conducted in line with Crystal Care Collection's Safeguarding Policy.

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