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Libraries Unlimited; Shaldon; On-site; GBP 6,000 - 8,000; Part time

Job summary

Libraries Unlimited is seeking a Customer Service Assistant for Teignmouth Library on a fixed term contract until 14 September 2027. The role covers 9.75 hours per week, with a pattern across two weeks (Tuesdays and Saturdays) at Teignmouth Library.

You will deliver a friendly, proactive frontline service, handle customer queries, provide IT assistance, support fundraising and promote all library services. A love of reading and enthusiasm for people of all ages are essential.

Qualifications

• Exceptional customer service is essential.
• Good digital skills are required.
• Love of reading and a passion for libraries.
• Enjoy interacting with people of all ages.

Responsibilities

• Deliver frontline library service.
• Assist customers with queries.
• Provide IT assistance to users.
• Plan and run activities.
• Support fundraising efforts.
• Promote all library services.

Skills

Customer service

Digital skills

Event planning

Fundraising

IT assistance

Job description

Customer Service Assistant (Job ref: TEI001)

Hours: 9.75 hours per week (working pattern below)

Location: Teignmouth Library

Interview date: Tuesday 27th October 2026 at Teignmouth Library

Fixed term contract until 14th September 2027

Working Pattern:

Week 1 (7.5 hours):

Tuesday: 8:45am – 5:15pm (7.5 hours) with a 1 hour unpaid break

Week 2 (12 hours):

Tuesday: 8:45am – 5:15pm (7.5 hours) with a 1 hour unpaid break

Saturday: 8:45am – 1:15pm (4.5 hours)

Total Weekly Average: 9.75 hours

Teignmouth Library is looking for a Customer Service Assistant to deliver a friendly, proactive and responsive frontline library service, ensuring the best possible customer experience for all users.

We are looking for someone who has exceptional customer service, good digital skills, a love of reading and enjoys interacting with people of all ages.

As a Customer Service Assistant, you will be involved in planning and running activities, supporting customers frontline with queries, providing IT assistance, fundraising and promoting all that library services have to offer. If you love being creative, planning events and activities and working in a fast-paced customer focused role, this could be the perfect role for you!