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The Steamhouse HQ; Redditch; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Staff discount across venues

Complimentary hot drinks on shifts

Wellbeing app access

Training and career progression

Job summary

The Steamhouse HQ is seeking a Front of House Team Member to be at the heart of the customer journey, creating a welcoming atmosphere while preparing signature filled bagels, serving drinks, and delivering exceptional service. This Team Member role is ideal for someone who enjoys working with people, thrives in a fast-paced environment, and takes pride in delivering quality products and great hospitality.

The successful Team Member will be a positive team player who brings energy, enthusiasm,

Qualifications

• Previous hospitality or customer service experience is desirable but not essential.
• Friendly, confident, and approachable personality.
• Strong communication and teamwork skills.

Responsibilities

• Deliver friendly, welcoming, and efficient customer service at all times.
• Engage confidently with customers and assist with product recommendations.
• Create a positive and energetic atmosphere within the store.
• Ensure every customer enjoys an exceptional Steamhouse experience.
• Prepare food items, including our signature filled bagels, to company standards.
• Ensure all food and drinks are presented to the highest quality standards.
• Support food preparation to ensure readiness for service.
• Prepare and serve beverages efficiently.
• Deliver food and drink orders promptly and professionally.
• Maintain speed, accuracy, and attention to detail during busy periods.
• Support smooth service throughout the day.
• Maintain high standards of cleanliness throughout the store.
• Follow food storage and stock rotation procedures.
• Keep front and back of house areas organised and presentable.
• Work collaboratively with colleagues across all areas of the business.
• Support Supervisors and Managers with daily operations.
• Assist with stock handling, preparation, and organisation.
• Be flexible and willing to support different areas when required.

Skills

Customer service

Communication

Teamwork

Job description

Join The Steamhouse Team!

Ready to be part of a business built on incredible food, specialty coffee, and memorable customer experiences?

Since 2016, The Steamhouse has built its reputation on bagels, espresso, and doughnuts, creating welcoming spaces where customers love to visit and teams love to work. We’re looking for an enthusiastic Front of House Team Member to join our growing team and help us deliver the Steamhouse experience every damn day.

About the Role

As a Team Member, you’ll be at the heart of the customer journey, creating a welcoming atmosphere while preparing our signature filled bagels, serving drinks, and delivering exceptional service.

This Team Member role is ideal for someone who enjoys working with people, thrives in a fast-paced environment, and takes pride in delivering quality products and great hospitality. The successful Team Member,will be a positive team player who brings energy, enthusiasm, and a passion for customer service to every shift.

WHY JOIN US?

As The Steamhouse continues to grow, so do the opportunities for our people. We invest in training, development, and progression from within.

Supportive Team Culture

Join a people-focused business where teamwork, respect, and positivity are at the heart of everything we do.

Employee Benefits

• 20% staff discount across all Steamhouse venues
• Complimentary hot drinks during shifts
• Access to Wisdom, our employee wellbeing app
• Ongoing training and development opportunities
• Career progression within a growing hospitality business
• Work with fresh bakery products, premium ingredients, and specialty coffee every day.

KEY RESPONSIBILITIES

Customer Experience

• Deliver friendly, welcoming, and efficient customer service at all times
• Engage confidently with customers and assist with product recommendations
• Create a positive and energetic atmosphere within the store
• Ensure every customer enjoys an exceptional Steamhouse experience

Food & Beverage Preparation

• Prepare food items, including our signature filled bagels, to company standards
• Ensure all food and drinks are presented to the highest quality standards
• Support food preparation to ensure readiness for service
• Prepare and serve beverages efficiently
• Deliver food and drink orders promptly and professionally
• Maintain speed, accuracy, and attention to detail during busy periods
• Support smooth service throughout the day

Cleanliness & Hygiene

• Maintain high standards of cleanliness throughout the store
• Follow food storage and stock rotation procedures
• Keep front and back of house areas organised and presentable

Team Support & Operations

• Work collaboratively with colleagues across all areas of the business
• Support Supervisors and Managers with daily operations
• Assist with stock handling, preparation, and organisation
• Be flexible and willing to support different areas when required

What We’re Looking For

• Previous hospitality or customer service experience is desirable but not essential
• Friendly, confident, and approachable personality
• Strong communication and teamwork skills
• Ability to work efficiently in a fast-paced environment
• Positive attitude and willingness to learn

What Success Looks Like

A successful Team Member consistently delivers outstanding customer service, prepares food and drinks to a high standard, maintains excellent cleanliness and hygiene, and contributes positively to a fun, energetic, and high-performing team culture.