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Government Recruitment; Reading; On-site; GBP 65,000 - 100,000; Full time

Job summary

Defra’s Group Infrastructure Operations is recruiting a Solution Architect focused on ServiceNow to join the team on a permanent basis. You will provide governance and technical guidance for the ServiceNow enterprise platform, ensuring best practice standards and alignment with business priorities.

Working with the Senior Service Tool Manager and Platform Owner, you will shape platform strategy, oversee delivery pipelines, and future‑proof decisions across the ServiceNow product roadmap.

Qualifications

• In-depth knowledge of the ServiceNow platform and its product pipeline.
• Ability to translate business needs into scalable platform solutions.
• Experience guiding governance and architecture across enterprise services.

Responsibilities

• Provide governance and technical guidance for Defra’s ServiceNow platform.
• Support the Senior Service Tool Manager and Platform Owner to maintain platform integrity.

Skills

ServiceNow Platform

Solution Architecture

Governance & Best Practices

Job description

The Group Infrastructure Operations (GIO) function within Digital, Data, Technology and Security (DDTS) is recruiting a Solution Architect with a focus on ServiceNow® to join their team on a permanent basis.

Your main responsibility will be to provide governance and technical guidance for Defra’s instances of the ServiceNow® enterprise service management platform. Your focus, in-depth knowledge of the ServiceNow Platform and the ServiceNow product pipeline helps future-proof business and technical decisions.

Defra’s ServiceNow® Platform provides a strategic service supporting the operation of Defra’s business. There is a high dependence on the availability of this service and a need to respond to the needs of many differing business demands and priorities which is a feature of its position with Defra as a strategic platform.

We are seeking a candidate to support the Senior Service Tool Manager and the Platform Owner to maintain the integrity of Defra’s investment in ServiceNow® by making sure the platform is governed to best practice standards.