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Europcar Group UK Limited; Portsmouth; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Pension

Discounted car hire rates

20% discount on EE mobile contracts

Confidential legal and support service

Job summary

Europcar Group UK Limited is seeking a Fleet Controller in Portsmouth to coordinate the delivery and collection of vehicles, ensuring a high quality service for customers. You will work with frontline delivery teams, the central fleet team, and local branches, possibly delivering vehicles and handing over to customers with a professional approach.

Key responsibilities include rental administration, planning of deliveries, handling calls, and maintaining safety and documentation standards.

Qualifications

• Full, valid clean driving licence is required.
• Minimum 4 years driving experience.
• Ability to prioritise, stay organised, and follow procedures.

Responsibilities

• Provide a high quality rental administration service to meet station needs.
• Assist in the planning of the delivery and collection of vehicles.
• Handle telephone enquiries in a polite and professional manner.
• Accurately complete all rental administration and vehicle documentation; report damages post rental.
• Maintain responsibility for vehicles, premises and customer safety.

Skills

Clean driving licence

4+ years driving experience

Teamwork

Clear communication

Positive attitude

Time management

Organised under pressure

Job description

is the European car and van rental leader with a premium positioning.

Europcar is looking for a Fleet Controller to join!

Would you like to be part of the Europcar team? We are looking for a Fleet Controller to coordinate the delivery and collection of our vehicles for our customers. This is a service that is central to our customer experience so it's vital it's done efficiently and professionally.

You'll be working with our delivery and collection teams who are on the frontline of the customer relationship with our brand. You'll also be working with our central fleet team and local branches. Plus you could be required to deliver and collect vehicles for customers so you could be the first person a customer meets from Europcar. Creating a great impression is vital. Having a confident manner is also important because you may need to prepare the vehicle for the customer and deliver it with a good handover.

What we can offer you:

• Competitive Basic Salary
• Enhanced Maternity and Adoption Leave
• (subject to service and earning qualifications)
• Pension
• Discounted car hire rates across our network
• 20% discount on EE mobile phone contracts*
• Confidential legal and support service through BUPA
• Career progression and development
• *forms part of current non contractual benefit offering

Provide a high quality rental administration service to meet station needs.

Assist and the accurate completion of all rental documents and assist in the planning of the delivery and collection of vehicles

Handle telephone enquiries in a polite and professional manner.

Accurately complete all rental administration and vehicle documentation as well as the reporting of damage post rental.

Responsibility, vehicles, premises and customer safety.

Key skills and attributes required:

• A full, valid clean driving licence, with a minimum of 4 years driving experience is required
• Ability to work as part of a small team.
• Communicate clearly, verbally and in writing.
• A positive attitude and professional appearance.
• Enthusiastic, can respond positively to objections.
• Manages time effectively and completes tasks required.
• Ability to prioritise and remain organised when working under pressure.
• Ability to work to procedures and follow instruction.
• Flexibility to working hours in line with business needs.