Assistant Night Manager

Leonardo-Hotel-Newcastle-Quayside; Newcastle upon Tyne; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Special hotel rates

Recognition scheme

Talent referral scheme

Wellbeing calendar

Staff training programmes

Progression opportunities

Job summary

Leonardo Hotels Newcastle Quayside is seeking an Assistant Night Manager to lead the Night Crew and ensure guest satisfaction through expert service and smooth night operations. You will manage check-ins/outs, resolve guest queries, and maintain a safe, well-organised night environment.

Join a diverse team and benefit from training, progression opportunities, and staff perks designed to recognise and reward your contributions in a busy, hospitality-focused setting.

Qualifications

• Supervisory experience or strong front office/night team background.
• Good communication to welcome and bid farewell to guests.
• Ability to work night shifts, including weekends.
• Attention to guest needs and customer service focus.
• Confident with payment systems and cash handling.
• Experience with night audit processes and reporting.
• Organised and able to multitask under pressure.

Responsibilities

• Supervise the Night Crew and ensure high-standard performance.
• Be familiar with arrivals, departures, and guest requests.
• Address guest queries promptly and keep areas clean.
• Follow company procedures for arrivals and departures.
• Handle guest complaints with friendliness and efficiency.
• Train and motivate colleagues.
• Run cash, charge, float, and till procedures.
• Follow night audit procedures and generate department reports.
• Ensure guest safety and comfort during the night.

Skills

Supervisory experience

Night front office

Communication skills

Night shifts flexibility

Customer service

Cash handling

Night audit

Work under pressure

Team player

POS systems

Payment systems

Tools

POS systems

Payment systems

Job description

Be Yourself - Be a Bold Team Player - Be Leonardo. Once you're part of the team, you're part of the Leonardo community of over 55 hotels across the UK & Ireland! We have an opportunity for you to join the Nights Team as a Night Manager.

We want you to be part of a great and diverse team working together to serve our guests as they enter and leave the building, following our high standards to provide our guests with a great experience and keeping them safe whilst on the premises.

What we want you to have

• Supervisory experience or be a strong front office or nights team member in a hotel.
• Great communication skills so you can chat to our guests providing a great welcome and departure.
• Flexibility to enjoy working night shifts (weekends will be included)
• Ability to recognise what our customers want and need
• Good people skills - to work well in a team because we want work to be fun
• Have a genuine interest in serving customers, at night they can be very different
• Confidence with systems and taking payments, you will be completing the night audit balancing the days business.
• To be organised and able to work well under pressure at times and multi task in a fast paced environment.
• Ensure prompt resolution of customer complaints.
• Be used to working alone/ with limited small team along side you.
• To be responsible and trustworthy, you will be responsible for all of the guests in house, their safety as well as your own and the teams.

The job

• To supervise the activities of the Night Crew, ensuring they are aware of their responsibilities and performing duties to a high standard.
• To be familiar with the business, including arrivals, departures and special requests.
• To ensure that all customer requests and queries are responded to promptly and effectively and to keep all areas clean and tidy at all times
• To follow the company standards and procedures for guest arrivals and departures.
• To deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times.
• Training and motivating colleagues.
• Ensure all cash, charge, float and till procedures are carried out.
• To follow night audit procedures and generate the relevant reports for each department.
• Run the relevant back up.
• Ensure that all guests are safe and comfortable.

Some of the perks our Assistant Night Manager could enjoy include

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
• Talent referral scheme
• Thank You Week: from ice cream trucks to yoga classes and lots in between!
• Wellbeing Calendar
• Ongoing job-related training programmes with clear paths for progression

We're committed to creating a workplace where every individual - regardless of background, identity, or lived experience - is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

Why come join us as a Assistant Night Manager?

We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!

At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality! We are a Disability Confident Employer and a member of the Valuable 500. We partner with social enterprises to change attitudes towards disability, and provide opportunities ensuring everyone is able to fulfil their potential at work.