Hotel Manager

Leonardo Hotel Plymouth; Plymouth; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Special room rates

Recognition program

Talent referral scheme

Wellbeing calendar

Training & progression

Job summary

Leonardo Hotel Plymouth is seeking a Hotel Manager to direct strategic initiatives and day-to-day operations, leading a vibrant team to provide exceptional guest experiences. You will set satisfaction targets, drive improvements through feedback, and ensure health and safety standards across the hotel.

Join a hospitality group known for staff development, recognition programs, and wellbeing initiatives as you oversee performance against KPIs and contribute to the Green Tourism goals with the

Qualifications

• Demonstrated ability to lead a team in a hospitality setting.
• Track record of delivering guest satisfaction improvements.
• Strong understanding of KPIs and operational metrics.

Responsibilities

• Set guest satisfaction targets and drive improvements through feedback and surveys.
• Lead day-to-day operations to ensure service standards and safety compliance.
• Collaborate with departments to deliver memorable guest experiences and achieve brand goals.
• Support training and development of the hotel team for progression.

Skills

People leadership

Guest service

KPI management

Strategic planning

Job description

Be Yourself – Be a Bold Team Player – Be LeonardoOnce you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland!The Hotel Manager will direct the strategic initiatives and objectives of the hotel, as well as managing day to day operations through the engagement of the team. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness.As a Hotel Manager, you’ll keep your hotel running like clockwork and lead your team from the front to ensure our guests have an incredible experience with us. Take a deep breath because you’ll be stepping into a busy role! You’ll oversee operations, ensure every stay is extra special and inspire a vibrant team to exceed our guests’ expectations. We’re looking for someone with key people skills, who is great at getting the best out of their team by giving them that get-up-and-go!As a Hotel Manager, you will:• Set guest satisfaction targets and ensure these are met, using guests’ feedback and surveys• Work towards achieving Gold accreditation for your hotel through Green Tourism by reducing the hotel’s carbon footprint• Be an expert in hitting KPIs and delivering results!• Coach and support your management team to build the skills necessary to progress in their careers• Regularly inspect facilities and rooms to ensure we are in compliance with health and safety standards, and our product is to brand standard• Build relationships with the local community and business leaders• Collaborate with your local HR team to host engaging activities for your team• Get involved with company-wide projects to continue evolving the Leonardo Hotels brandINDLHSome of the perks our Hotel Manager could enjoy include:Special rates on Leonardo Hotel rooms across the UK & EuropeCompany-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shopsTalent referral schemeThank You Week: from ice cream trucks to yoga classes and lots in between!Wellbeing CalendarOngoing job-related training programmes with clear paths for progressionWe’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.Why come join us as a Hotel Manager?We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!