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NFP People; Nottingham; On-site; GBP 22,000 - 29,000; Full time

Benefits offered by this job

25 days annual leave

Employer pension contribution

Flexible working

Employee Assistance Programme

Ongoing learning and development

Travel expense reimbursement

Job summary

NFP People is seeking a compassionate Casework Support Worker in Nottinghamshire to provide trauma-informed, person-centred support to women involved in sex work and those at risk of exploitation.

You will manage a caseload, carry out holistic assessments, develop support plans and coordinate referrals to help service users overcome barriers and access essential services. DBS checked role with flexible outreach.

Qualifications

• Experience of providing frontline support to vulnerable or marginalised people.
• Experience of undertaking assessments, advocacy, referrals and support planning.
• Experience of managing a caseload and delivering person-centred support.
• Experience of maintaining accurate case records and monitoring information.
• A good understanding of safeguarding and risk management.
• Excellent communication, influencing and interpersonal skills.
• The ability to build trusting relationships with people experiencing multiple disadvantage.
• The ability to work in a trauma-informed, person-centred and solution-focused way.
• Strong problem-solving skills and the ability to make sound decisions in sensitive situations.
• The ability to manage competing priorities within a busy service.
• Competency using Microsoft Office and electronic case management or client database systems.

Responsibilities

• Managing a caseload of individuals requiring crisis, immediate and longer-term support.
• Carrying out holistic assessments to identify needs, risks and appropriate interventions.
• Developing and reviewing person-centred support plans.
• Providing practical support, advocacy, information, signposting and referrals.
• Supporting individuals with housing, welfare benefits, healthcare, mental health, safety and other complex needs.
• Helping service users overcome barriers to accessing services and opportunities.
• Supporting individuals to develop confidence, resilience and greater independence.
• Accompanying service users to appointments and meetings where appropriate.
• Identifying safeguarding concerns and undertaking risk assessments.
• Making emergency referrals where required and contributing to risk management plans.
• Advocating on behalf of service users and working collaboratively with statutory, voluntary and community organisations.
• Participating in multi-agency meetings and contributing to coordinated support planning.

Skills

Frontline support

Case management

Assessments

Advocacy

Safeguarding

Communication

MS Office

Client database

Tools

Case management system

Job description

Location: Nottingham and surrounding areas, office and community based

Are you a compassionate and proactive support professional who is passionate about empowering people to overcome barriers and access the support they need?

We are looking for a

Casework Support Worker to join a dedicated organisation supporting women involved in sex work and those at risk of exploitation.

This is a fantastic opportunity to provide high-quality, trauma-informed support to people who may be experiencing complex challenges, crisis or significant barriers to accessing services.

The Role

As Casework Support Worker, you will provide person-centred, trauma-informed support tailored to the individual needs of each service user.

• Managing a caseload of individuals requiring crisis, immediate and longer-term support
• Carrying out holistic assessments to identify needs, risks and appropriate interventions
• Developing and reviewing person-centred support plans
• Providing practical support, advocacy, information, signposting and referrals
• Supporting individuals with issues including housing, welfare benefits, healthcare, mental health, safety and other complex needs
• Helping service users overcome barriers to accessing services and opportunities
• Supporting individuals to develop confidence, resilience and greater independence
• Accompanying service users to appointments and meetings where appropriate
• Identifying safeguarding concerns and undertaking risk assessments
• Making emergency referrals where required and contributing to risk management plans
• Advocating on behalf of service users and working collaboratively with statutory, voluntary and community organisations
• Participating in multi-agency meetings and contributing to coordinated support planning

The role will also involve supporting outreach activities where required and proactively engaging with people from marginalised and hard-to-reach communities.

About You

We are looking for someone who can build warm, trusting and professional relationships, while maintaining clear boundaries and managing sensitive or challenging situations confidently.

You will have:

• Experience of providing frontline support to vulnerable or marginalised people
• Experience of undertaking assessments, advocacy, referrals and support planning
• Experience of managing a caseload and delivering person-centred support
• Experience of maintaining accurate case records and monitoring information
• A good understanding of safeguarding and risk management
• Excellent communication, influencing and interpersonal skills
• The ability to build trusting relationships with people experiencing multiple disadvantage
• The ability to work in a trauma-informed, person-centred and solution-focused way
• Strong problem-solving skills and the ability to make sound decisions in sensitive situations
• The ability to manage competing priorities within a busy service
• Competency using Microsoft Office and electronic case management or client database systems

Experience within the sex work sector, housing, welfare or mental health services would be advantageous but is not essential. Knowledge of harm reduction interventions and local services across Nottinghamshire would also be welcomed.

You will need to be able to travel independently throughout Nottinghamshire and work flexibly when required, including some evening outreach.

The role is subject to an Enhanced Adults Workforce DBS Disclosure.

What's on Offer?

Alongside the opportunity to make a genuine difference to people's lives, benefits include:

• 25 days' annual leave plus English bank/public holidays, pro rata for part-time hours
• Employer pension contribution
• Flexible working where operationally appropriate
• Employee Assistance Programme
• Ongoing learning and professional development
• A supportive and inclusive working environment
• Reimbursement of work-related travel expenses

This is a rewarding opportunity for someone who believes in providing respectful, non-judgemental and compassionate support and is committed to promoting the rights, dignity and wellbeing of women experiencing disadvantage.

Occupational Requirement: It is an occupational requirement that applications are open to women only, as permitted under Schedule 9, Part 1 of the Equality Act 2010.