EOC Emergency Health Advisor

Yorkshire Ambulance Service; Newton Hill; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Flexible working

27 days annual leave

Contributory Pension

Car lease and salary sacrifice schemes

Employee assistance and counselling

Job summary

Yorkshire Ambulance Service NHS Trust is hiring an Emergency Health Advisor (EHA) on a 12‑week fixed‑term training contract with the potential to convert to a permanent position upon successful training completion. Roles available full-time and part-time with flexible shifts across Wakefield and York locations.

You will handle Emergency and Non-Emergency calls, provide patient guidance, and support dispatch teams in a busy Emergency Operations Centre.

Qualifications

• Five GCSEs A–C including English Language or NVQ Level 3.
• Minimum 2 years' experience in patient/customer focused roles.
• Experience in a call centre environment.
• IT literate and proficient with common office software.
• Ability to stay calm under pressure and make quick decisions.

Responsibilities

• Answer Emergency and Non-Emergency calls in the EOC.
• Provide patient guidance and information until ambulance arrives.
• Support Team Leaders and coaching of less experienced staff.
• Coordinate with Police, Fire and hospitals as required.
• Work flexible shifts including unsocial hours.

Skills

Customer service

Call handling

IT literacy

Stress management

Education

GCSEs

NVQ Level 3

Job description

Main area Emergency Health Advisor (EHA) Grade Band 3 Contract Initial 12 week fixed-term training contract, converting to permanent upon successful completion of training. Hours

• Full time
• Part time
• Flexible working

37.5 hours per week (Part time rotas also available) Job ref 174-EOCEHA-161026

Site Wakefield & York Town Wakefield WF2 0XQ & York YO30 1XW Salary £25,760 - £27,476 Per annum Salary period Yearly Closing 01/11/2026 23:59 Interview date 14/11/2026

Job overview

Emergency Health Advisor (EHA) Opportunities

Looking for a job where every conversation matters? The Emergency Health Advisor role is for you.

At Yorkshire Ambulance Service we are a progressive employer with opportunities for staff to develop and progress.

Yorkshire Ambulance Service NHS Trust is seeking passionate individuals to join our team as Emergency Health Advisors. We offer full-time and part-time roles with flexible shift patterns to suit your lifestyle.

Why Join Us

Make a real difference supporting patients in urgent situations whether guiding CPR delivering a baby or assisting with non emergency calls.
Enjoy a meaningful career where every day brings new challenges.

Due to scope of practice and regulatory obligations, individuals holding active NMC or GMC registration are not eligible for appointment to this role whilst maintaining that registration.

Main duties of the job

Starting salary £25,760 rising to £27,476 after 2 years pro rata for part-time
Shift allowance up to £429 per month gross for unsocial hours pro rata for part-time

After 18 months as a Band 3 Emergency Health Advisor you may progress to Band 4 subject to criteria. Duties include coaching less experienced staff and supporting Team Leaders within the call centre.

Unsocial Hours Allowance Applies To

• Saturdays midnight to midnight
• Weekdays after 8pm and before 6am
• All day Sundays and Public Holidays

As an Emergency Health Advisor (EHA ) , your role is to answer Emergency and Non-Emergency calls within our Emergency Operations Centre (EOC). This could include:

• Taking Emergency Calls from members of the public and giving the appropriate advice to care for the patient until the ambulance arrives on scene.
• Taking emergency calls from the Police and Fire Services.
• Taking emergency and non-emergency bookings from Health Care Professionals (HCPs), Nurses and Hospitals for patient transfers.
• Informing Police, Fire and other agencies about incidents.
• Assisting ambulance crews and dispatchers with information and directions as and when necessary, e.g. during a major incident.

Successful applicants will work a mixture of working unsociable hours, weekends, bank holidays and the Christmas/New Year period.

We offer a range of full and part-time rotas - please see attached rota pack.

Working for our organisation

Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities.

We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.

We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service.

Our ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas like health and wellbeing, benefits and flexible working incl. hybrid working.

• Flexible working including part-time hours, job shares and flexible hours, agile working (role dependent)
• 27 days annual leave, increasing to 33 with service.
• Contributory Pension.
• Car lease and other salary sacrifice schemes.
• Dedicated employee assistance and counselling service.
• Opportunities for research participation, career progression and ongoing development.
• Well respected, committed and supported staff networks for our workforce.

Detailed job description and main responsibilities

As a minimum, you must have 5 GCSEs at grade C or above including English Language or an NVQ Level 3 in a relevant subject. If you do not have these but have vast experience in customer service/admin roles we would also like to hear from you.

When writing your supporting information, please refer to the Person Specification and include specific examples of times where you have demonstrated the skills required for this role.

You will commence your role on a paid training contract and upon successful completion of your training, you will be issued a permanent contract.

The training programme is 12 weeks in length and consists of classroom training and mentorship in the Emergency Operations Centre.

Initially, the classroom training is 6 weeks full-time which requires 100% attendance, after which a mentorship period of 5 weeks and one further week will follow. Any absences during the first 6 weeks may result in the conditional offer of employment being withdrawn.

Staff are required to be flexible with their shifts during any mentorship as they will be following their mentor’s rota. Mentorship rotas will be shared with you as soon as possible. Mentor rotas are full-time.

Locations

Emergency 999 Operations Centres are based in Wakefield and York

Training

We offer comprehensive, paid full time training and you don't need a clinical background in order to apply. Training is 12 weeks full time.

**PLEASE READ BEFORE APPLYING**

Assessment and Interview Information

If you are successful at the shortlisting stage of the process, you will first be required to complete an online assessment. If passed, you will then be invited to attend a call handling assessment at our Wakefield Headquarters on Saturday 14th November 2026.

Candidates who pass the call handling assessment will be offered an interview on the same day.

Please note: If you are unable to attend the interview on Saturday 14th November 2026, we ask that you apply during the next recruitment round. Unfortunately, alternative dates or remote interviews cannot be accommodated for this vacancy.

If you have previously applied and were unsuccessful at the assessment or interview stage, you must wait three months before reapplying. Any applications submitted within three months of an unsuccessful outcome will be automatically withdrawn. Interview shortlisting is based on the same criteria used in the previous recruitment cycle. We therefore strongly recommend allowing a minimum of three months to further develop your skills and experience to improve your chances of success in future recruitment rounds.

Person specification

Qualifications

• Educated to GCSE level with 5 grades A to C, or NVQ level 3, one of which must be in English Language or able to demonstrate the equivalent level of experience

Experience

• Minimum of 2 years’ experience working in a patient/customer focused environment
• Experience of working in a call centre environment

Personal/other

• Able to manage highly stressful situations and make sound decisions
• Demonstrates sensitivity to the needs of individuals and groups
• IT literate

As an employer, we value the contribution that every individual makes to the success of the organisation, and we are committed to the NHS People Plan’s and our own Trust’s shared priority of “Looking after our People” by supporting the health and wellbeing of our employees. This includes those who may face barriers and disadvantages when applying for a role, carrying out their role or progressing their career at Yorkshire Ambulance Service NHS Trust due to a disability, impairment, long term health condition or neurodivergence. The Trust can provide various workplace adjustments which will support employees and candidates to overcome those barriers.

A s an applicant, it’s important that you have the time, resources and space to fully participate. We want to support you in showing your skills, values and competencies at every stage of the recruitment process. Please contact us via email [e-mail] if you need any further support or adjustments with your application.

Yorkshire Ambulance Service NHS Trust is committed to having a diverse and inclusive workforce which reflects the communities and patients we serve across the Yorkshire region. Our ambition is to work together to promote a more inclusive environment, which attracts candidates from all sections of the community and signals our commitment to embracing diversity and promoting inclusivity.

As an inclusive organisation we welcome applicants irrespective of people’s age, disability, sex, gender