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Yorkshire Ambulance Service NHS Trust; Wath upon Dearne; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

27 days annual leave

Contributory Pension

Car lease

Salary sacrifice schemes

Employee assistance

Career progression

Staff networks

Research participation

Job summary

Yorkshire Ambulance Service NHS Trust is recruiting a 111 Health Advisor to be the patients' first point of contact, assessing symptoms and providing reassurance. The role offers paid training, progression to Band 4 after 18 months, and a mix of full/part-time rotas in a busy IUC environment.

Starting salary from £25,760 to £27,476 per annum with enhancements for unsocial hours; training lasts nine weeks full time, after which a permanent contract is issued.

Qualifications

• Excellent customer service skills with empathy.
• Able to handle emotional calls professionally.
• Strong communication and listening skills.
• Flexibility to work shifts including public holidays and weekends.

Responsibilities

• Assess symptoms and provide appropriate advice and reassurance.
• Act as patients' first point of contact in 111 calls.
• Use specialist software to triage and route calls.
• Support Team Leaders in call centre operations.

Skills

Customer service

Compassionate communication

Job description

111 Health Advisor - Rotherham | Yorkshire Ambulance Service NHS Trust

Company:

Company: Yorkshire Ambulance Service NHS Trust

Interviews will held at our Wakefield Call Centre.

If you are looking for a job that makes a difference to our patients, this might be the perfect opportunity for you.

As a health advisor, you are the patients first point of contact, using your skills, alongside specialist computer software, to assess their symptoms and give them the help and reassurance they need.

We can offer a competitive base salary, starting at £25,760 rising to £27,476 after two years (per annum, pro rata for part time employees). In addition, the role attracts enhanced payments for unsocial hours worked in the evenings and weekends.

After 18 months as a band 3 Health Advisor, you will automatically progress to a band 4 Enhanced Health Advisor, subject to meeting the required criteria. Additional duties within this role include, coaching lesser experienced staff and carrying out tasks to support Team Leaders in the call centres.

We can offer a range of full and part time rotas.

There is a requirement to work six out of eight public holidays (pro rata depending on rota) as well as three weekends out of five.

Training

You will receive comprehensive, paid training which will enable you to fully support our patients. The training is nine weeks full time.

You will commence your role on a training contract and upon successful completion of your training, you will be issued a permanent contract.

This is an opportunity to join one of Yorkshire's most successful 111/Integrated Urgent Care Providers (IUC). At Yorkshire Ambulance Service you will be part of a highly skilled and dynamic team based in the heart of Yorkshire and home to one of the UK’s most diverse communities.

We are committed to staff development, and you will be presented with the opportunities to train and develop across the IUC Service.

111 Health Advisors are highly trained to assess and negotiate to ensure the best patient care and outcome - no two calls will be the same. We work around the clock receiving 111 calls from patients who need our help. It is an incredibly rewarding role that allows you to really make a difference to our patients lives.

The role will be demanding, and this role may not be for everyone, you will be dealing with a wide variety of patients including some very emotional situations. Successful candidates are required to have the skills to deal with the variety of patient calls in a compassionate, professional way. You will also use your strong customer service skills to deal with complex and sensitive information to ensure the right level of care for our patients is sought

Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities.

We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.

We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service.

Our ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas like health and wellbeing, benefits and flexible working incl. hybrid working.

• 27 days annual leave, increasing to 33 with service.
• Contributory Pension.
• Car lease and other salary sacrifice schemes.
• Dedicated employee assistance and counselling service.
• Opportunities for research participation, career progression and ongoing development.
• Well respected, committed and supported staff networks for our workforce.

Check out our YAS One Team Simulation!

https://www.nwyhelearning.nhs.uk/elearning/yorksandhumber/yas/yasoneteam/index.html

You can expect to get the best paid training and support as a part of the YAS family, access to development opportunities, competitive pay. NHS Pension and other NHS money saving benefits for example, access to discounts in over 200 stores, days outs and restaurants by signing up to a Blue Light card.

You will be expected to work six out of eight public holidays as well as three weekends out of five.

Our values:

Kindness, Respect, Teamwork and Improvement.

NHS 111 Health Advisor for more information about working in this role.

Please see the attached Job Description and Person Specification for more details, please use your application in supporting information to tell us how you match the person specification and why you think you would be successful in this role.Previousapplicants who have been unsuccessful atinterviewmay not re-apply within 3 months of the interview date.

Previousapplicants who have been unsuccessful in the training course for 111 within the last 6 months need not apply.

We reserve the right to close the advert early as we monitor the volume of applications.