EOC Emergency Health Advisor

Yorkshire Ambulance Service NHS Trust; Wakefield; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Unsocial hours allowance

Flexible working including part-time

NHS Pension

Car lease and salary sacrifice schemes

Employee assistance service

Career progression opportunities

Staff networks and wellbeing programs

Job summary

Yorkshire Ambulance Service NHS Trust is seeking motivated Emergency Health Advisors to join the Emergency Operations Centre and handle both Emergency and Non-Emergency calls with professional guidance.

You will work a mix of shifts with unsocial hours allowances and opportunities for development. Starting salary £25,760 rising to £27,476 after 2 years, plus NHS Pension and other benefits.

Responsibilities

• Taking Emergency Calls from members of the public and giving appropriate advice until ambulance arrives.
• Taking emergency calls from Police and Fire Services.
• Taking emergency and non-emergency bookings from HCPs, Nurses and Hospitals for patient transfers.
• Informing Police, Fire and other agencies about incidents.
• Assisting ambulance crews and dispatchers with information and directions as needed.

Job description

Looking for a job where every conversation matters? The Emergency Health Advisor role is for you. At Yorkshire Ambulance Service we are a progressive employer with opportunities for staff to develop and progress. Yorkshire Ambulance Service NHS Trust is seeking passionate individuals to join our team as Emergency Health Advisors. We offer full-time and part-time roles with flexible shift patterns to suit your lifestyle. Why Join Us Make a real difference supporting patients in urgent situations whether guiding CPR delivering a baby or assisting with non emergency calls.Enjoy a meaningful career where every day brings new challenges. Due to scope of practice and regulatory obligations, individuals holding active NMC or GMC registration are not eligible for appointment to this role whilst maintaining that registration., After 18 months as a Band 3 Emergency Health Advisor you may progress to Band 4 subject to criteria. Duties include coaching less experienced staff and supporting Team Leaders within the call centre.

Unsocial Hours Allowance Applies To

• Saturdays midnight to midnight
• Weekdays after 8pm and before 6am
• All day Sundays and Public Holidays

As an Emergency Health Advisor (EHA) , your role is to answer Emergency and Non-Emergency calls within our Emergency Operations Centre (EOC).

This could include:

• Taking Emergency Calls from members of the public and giving the appropriate advice to care for the patient until the ambulance arrives on scene.
• Taking emergency calls from the Police and Fire Services.
• Taking emergency and non-emergency bookings from Health Care Professionals (HCPs), Nurses and Hospitals for patient transfers.
• Informing Police, Fire and other agencies about incidents.
• Assisting ambulance crews and dispatchers with information and directions as and when necessary, e.g. during a major incident.

Successful applicants will work a mixture of working unsociable hours, weekends, bank holidays and the Christmas/New Year period.

Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities. We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live. We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service. Our ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas like health and wellbeing, benefits and flexible working incl. hybrid working.

Starting salary £25,760 rising to £27,476 after 2 years pro rata for part-timeShift allowance up to £429 per month gross for unsocial hours pro rata for part-time,

• Flexible working including part-time hours, job shares and flexible hours, agile working (role dependent)
• 27 days annual leave, increasing to 33 with service.
• Contributory Pension.
• NHS Discounts including shops, restaurants, gyms etc.
• Car lease and other salary sacrifice schemes.
• Dedicated employee assistance and counselling service.
• Opportunities for research participation, career progression and ongoing development.
• Well respected, committed and supported staff networks for our workforce.