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Turners (Soham) Ltd; Newmarket; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Onsite canteen

Free parking on site

Company pension scheme

Job summary

Turners (Soham) Ltd is seeking a Transport & Customer Service Operator in Newmarket. The role focuses on coordinating collections and deliveries, maintaining data accuracy, and delivering excellent customer service.

Ideal for those starting in logistics or seeking career growth, offering opportunities for personal and professional development in a busy traffic office environment with on-site facilities.

Qualifications

• Strong communication skills, written and verbal.
• Organised and detail-oriented with good multitasking.

Responsibilities

• Coordinate collections and deliveries using tracking systems.
• Maintain accurate data entry for shipments.
• Communicate with drivers, depots and customers to provide updates.
• Handle client inquiries professionally and promptly.
• Collaborate with internal teams to ensure smooth operations.
• Learn new systems and processes to support continuous improvement.
• Potential to take on supervisory responsibilities for experienced candidates.

Skills

Communication

Team player

Organised

Initiative

Attention to detail

IT literacy

Tools

Vehicle tracking systems

Job description

Transport & Customer Service Operator - Newmarket

Salary: Competitive, depending on experience

Employment Type: Permanent - full time

Start Date: ASAP

If you're ready to take the next step - whether you're just starting out or looking to expand your logistics career - we'd love to hear from you!

About the Role

We are seeking an asertive and proactive individual to join our busy Traffic Office team at Turners Head Office in Newmarket. We are looking for people who will play a vital part in supporting our operations by coordinating collections, deliveries, and providing excellent customer service. Whether you are new to the world of transport and logistics or an experienced professional aiming to grow within the team, this position offers opportunities for personal and career development for all abilities and skills.

Key Responsibilities

• Monitor and manage collections and deliveries using vehicle tracking and traffic management systems
• Maintain accurate and timely data entry related to shipments
• Communicate effectively with drivers, depots, and customers to provide clear updates and resolve queries promptly
• Ensure client enquiries are handled professionally and efficiently
• Collaborate closely with internal teams to support smooth operational flow
• Support continuous improvement by learning new systems and processes
• For experienced candidates, potential to take on management responsibilities and help lead the team

Skills & Attributes

• Strong communication skills, both written and verbal, are essential
• Helpful, positive, and professional attitude
• Ability to work independently and use your own initiative
• Well organized with a keen eye for detail
• Team player with good interpersonal skills
• Basic keyboard and office IT skills (training on specific systems will be provided)
• Enthusiastic about learning and taking on new challenges
• Experience in logistics or management is beneficial but not essential

Why Join Us?

• Gain valuable experience in a fast-paced and supportive environment
• Clear progression opportunities for those looking to develop their careers in transport and logistics
• Be part of a friendly, professional team with a focus on personal and professional growth
• Onsite Canteen
• Free parking on site
• Company pension scheme

What happens next?

Your application will be sent to the relevant recruiting manager for review. If you are shortlisted for an interview you will be contacted between 1 - 2 weeks. If you do not hear back within this time frame please assume that you have been unsuccessful on this occasion.