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East of England Community Health & Care NHS Trust; King's Lynn; On-site; GBP 21,000 - 25,000; Full time

Job summary

East of England Community Health & Care NHS Trust is seeking a Healthcare Assistant for iCaSH Kings Lynn on a fixed-term 37.5-hour week. You will join a multidisciplinary team delivering sexual health and contraception services, while supporting routine clinical and non-clinical tasks with a professional, confidential approach.

The role requires good communication and time management, a commitment to patient-centred care, and willingness to develop skills to assist in clinical procedures and

Qualifications

• Good written and verbal communication abilities.
• Ability to thrive in a busy environment with good time management.
• Hold the Care Certificate or undertake training on recruitment and care standards.

Responsibilities

• Provide phlebotomy service for patients attending the services.
• Support health promotion events when requested.
• Undertake non-clinical duties such as call taking, reception cover and data collection.
• Be non-judgemental to all client groups and protect patient confidentiality.
• Assist nurses/doctors with intimate examinations after training and competency.

Skills

Communication skills

Time management

Confidentiality

Patient care

Education

Care Certificate

Tools

NHS.net

Job description

Healthcare Assistant | East of England Community Health and Care NHS Trust (Cambridgeshire)

Company:

Company: East of England Community Health & Care NHS Trust

An exciting opportunity has arisen to join the team within iCaSH Kings Lynn working in a fixed term 37.5 hour per week post as a Healthcare Assistant. You will be working within our multi-disciplinary team.

We are looking for someone who is enthusiastic, enjoys providing excellent care and ensure patients are always put first. We want someone who wants to learn and develop.

Good time management skills and the ability to thrive in a busy environment are key. Excellent written & verbal communication abilities are a must. You will also maintain privacy, confidentiality, dignity, and ensure the patient is well looked after.

The post holder will support the delivery of healthcare for patients attending the integrated contraception and sexual health (iCaSH) service which is part of East of England Community Health & Care NHS Trust (EEC). This may include the supporting of patients who present with sexually transmitted infections, HIV/AIDS, contraception requirements and/or any other sexual health related problems.

Please note interviews will take place at iCaSH Kings Lynn, Vancouver House, PE30 5EJ

'If we receive a high number of applications we reserve the right to close this vacancy at any point after 27th October 2026'

To welcome patients and obtain relevant personal and clinical details as appropriate treating all such information as confidential.

Following training, and once signed off as competent, to act as a chaperone and assist nurses/doctors to undertake intimate examinations/procedures on patients.

To provide information to patients as appropriate who attend the department and to those who are diagnosed with a sexually transmitted infection/HIV or require contraception advice, risk reduction advice and condom demonstration.

Provide a phlebotomy service for patients attending the services.

To support health promotion events when requested.

To be non-judgemental to all client groups regardless of age/ethnicity/religion.

To undertake non-clinical duties in support of the admin team, for example undertake call taking and reception cover, registering patients and booking, support data collection and or general patient and non-patient administration.

Hold the Care Certificate and deliver the associated standards of care or undertake the training at the earliest opportunity upon recruitment to post.

Rated ‘Outstanding’ by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

Communication

Communicate effectively with the multidisciplinary team in order to promote efficient patient care.

Be conversant with the roles of all the staff within the service and occasionally with other colleagues internal or external to the organisation.

Always ensure correct storage of patient’s records as per the Trusts record keeping policy

Liaise with other services as necessary for the co-ordination of patient care and the smooth running of the department.

Welcome visitors and patients to the clinical area providing assistance, support and information where required.

Maintain good communication with other staff, patients and visitors including front of house/reception and answering the telephone in a courteous and professional manner.

Ensure accurate record keeping in line with Trust and national standards.

Monitor and reassure patients during clinical procedures.

Actively participate in multidisciplinary training, meetings, and events.

Signpost clients to other services where appropriate.

Within remit of own role, support the teaching and supervision of students from a variety of disciplines.

Ensure that all organisational wide communication is accessed and adhered to accordingly via the nhs.net account.

Budgetary Responsibility

To assist in maintaining stock (drugs/clinical supplies) levels, always adhering to CCS Medicines Management Policy, identifying and reporting any discrepancies to line manager after appropriate training.

Assist with or undertake stock control and ordering as required

People Management

Within remit of own role, assist in providing training and support for new members of staff.

Maintaining own professional development and requirement to take part in annual appraisals and one to ones.

Be prepared to attend and undertake any necessary training, being aware of the need to develop self and to strive to increase personal knowledge.

Undertake any training identified by the Clinic Manager integral to the role requirements and specialty area.

Recognise limitations and seek direction when necessary.

Contribute to the development of patient care and setting standards.

The post holder must participate in clinical and other audits as required.

Research & Development

May be required to undertake surveys or audits, as necessary to own work; may occasionally participate in R&D, clinical trials or equipment testing.

The trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff and volunteers to share this commitment. Rigorous recruitment checks are carried out and where applicable to the role successful applicants will be required to undertake a criminal records check via the Disclosure and Barring Service (DBS).

Infection Control

The trust staff are responsible for protecting themselves and others against infection risks.

All staff regardless of whether clinical or not are expected to comply with current infection control policies and procedures and to report any problems about this to their managers.

All staff undertaking patient care activities must attend infection control training and updates as required by the trust.

All clinical staff or any staff working in clinical areas are expected to be bare below the elbow with no hand or wrist jewellery except for one plain band (no stones or engraving)

Health and Safety

Employees must be aware of the responsibilities placed upon them under the Health and Safety at Work Act (1974), to ensure the agreed safety procedures are carried out to maintain a safe environment for employees and visitors

To ensure that the trust’s Health and Safety Policies are understood and observed and that procedures are followed.

To ensure the appropriate use of equipment and facilities and the environment is maintained in good order.

To take the necessary precautions to safeguard the welfare and safety of themselves, patients, staff and visitors, in accordance with the Health and Safety at Work Act.

To undertake appropriate Health and Safety training to support safe working practice including, where appropriate, its management.

Code of Conduct

The post holder is required to adhere to the Conflicts of Interest Policy

General

All staff are required to respect confidentiality of all matters that they learn as a result of the employment with the trust, including matters relating to other members of the staff and members of the public/patients.

Maintain appropriate patient and clinical records in line with the trusts policies and procedures, and in line with the agreed service specification.

The post holder will be expected to participate in an annual appraisal of their work where the job description will be reviewed and objectives set. In line with the annual personal development plan the post holder will be expected to undertake any training or development required to fulfil their role.

Ensure that all patients, clients and colleagues are treated at all times in an equitable manner, respecting diversity and showing an understanding of diversity in the workplace.

The post holder must carry out their responsibilities with due regard to the trust’s Equality and Diversity Policies, Procedures and Schemes and must ensure that equality is promoted at all times.

Support the trust’s sustainability green plan and take personal responsibility to ensure that we work to reduce carbon emissions.

The trust is committed to supporting our voluntary workforce and all apprentices, and all staff are expected to welcome and support volunteers and apprentices in their teams.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exemptions) Order 1975 and as such it will be necessary for a submission for Disclosure and Barring Service to be made to check for any previous criminal convictions. East of England Community Health and Care NHS Trust is committed to the fair treatment of its staff, potential staff, or users in line with its equal opportunities policy and policy statement on the recruitment of ex-offenders.

This job description is not exhaustive and may be amended from time to time in consultation with the post holder. The post holder will be required to undertake any other duties as may be required for the effective performance of the post.