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Heathrow Employment & Skills Academy; Isleworth; On-site; GBP 21,000 - 28,000; Full time

Job summary

Accessorize Heathrow is seeking an experienced Supervisor to lead the store team, deliver outstanding customer service and support the Branch and Assistant Managers in achieving KPI targets.

You will drive the business by developing the team, ensuring staff motivation, knowledge, and brand representation, and handling high-profile visits with professionalism.

Qualifications

• 5 years of checkable references required.
• At least 1 year of experience in a Supervisor role within fashion retail.
• Able to work any day during the week.
• Able to work shifts between 5am and 11pm.

Responsibilities

• Lead the team to deliver excellent customer service, product knowledge and act as a brand ambassador.
• Support Management Team to create a live succession plan for the store through identifying strengths and development needs of the sales team.
• Drive the business forward through managing and developing the team.
• Ensure the team are motivated, knowledgeable and exceeding expectations.
• Confidently handle high-profile visits from senior retail staff.
• Support the Management Team with the implementation of company procedures and policies.
• Ensure excellent customer service at all times through effective staffing levels.
• Develop awareness of the local market and create customer opportunities; implement Visual Merchandising/window guidelines.

Skills

Team leadership

Retail experience

Customer service

Flexibility

Job description

Accessorize are seeking an experienced Supervisor to join their Heathrow branch. Supervisor will lead the team by example, deliver excellent customer service, and support the Branch and Assistant Managers to achieve Company KPI’s.

As a Supervisor your key responsibilities include:

• Lead the team to deliver a great customer service, product knowledge and being a brand ambassador, ensuring this is a store of choice to all customers
• Support Management Team to create a live succession plan for the store through identifying strengths and development needs of the sales team
• Drive the business forward through managing and developing team
• Ensure the team members are motivated, knowledgeable and exceeding expectations
• Be able to confidently hold high profile visits from the senior retail population
• Support the Management Team with the implementation of company procedures and policies
• Ensure excellent customer service at all times through effective staffing levels
• Have an awareness of the local market and develop customer opportunities
• Ensure Visual Merchandising/window guidelines are communicated and implemented commercially for your store

About You

The ideal candidate for this role will have an experience of managing a team in retail or customer facing industry. In addition, you will be able to:

• Provide 5 years checkable references on successful application
• At least 1 year’s experience in a Supervisor role within fashion retail
• Be able to work any day during the week
• Be able to work shifts between 5am to 11pm

About The Company

Their story begins with one man and his vision; to bring vibrant, colourful, hand-crafted artisan clothes from faraway places to the markets of London. Their founder, Peter Simon, returned from his life‑changing adventures to pursue a new passion for beautiful, bohemian‑inspired pieces with hand‑printed, hand‑woven and crochet design details, which he started to trade from a stall on Portobello Road, London. The first Accessorize store opens in London’s Covent Garden in 1984.