Read more

Scope; Ilfracombe; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Disability Confident employer

Job summary

Scope’s Ilfracombe shop is seeking a proactive Shop Manager to lead a team of paid colleagues and volunteers. You will drive sales, manage stock and develop staff while ensuring a welcoming experience for customers and donors at all times.

You will recruit, guide, and support the team, working with the Assistant Shop Manager to optimise shop performance and online listings, with an emphasis on inclusivity and community engagement.

Qualifications

• Experience in retail management and leading a team.
• Strong recruitment, development and performance management skills.
• Understanding of DBS (Disclosure and Barring Service) checks and compliance.

Responsibilities

• Maximise shop sales and continuously improve performance.
• Oversee stock intake, preparation, density on the shop floor and online listings.
• Recruit, manage and develop paid staff and volunteers within Scope policies.
• Collaborate with the Assistant Shop Manager to run the shop smoothly.
• Provide a welcoming and inclusive customer and donor experience.

Skills

Team leadership

Retail management

Customer service

Visual merchandising

Job description

Scope's Ilfracombe shop - 15 High St, Ilfracombe EX34 9DF

Please note that successful candidates will be subject to an enhanced DBS check.

We welcome all applications by 11:59pm GMT Wednesday 21 October 2026.

As Shop Manager of Scope’s Ilfracombe shop, you’ll have the autonomy to run the shop with creativity and flair. Every day is different

In this role, you’ll lead a team of paid colleagues and volunteers, offering clear guidance, encouragement, and development. Using your experience and management skills, you’ll help grow sales while making sure every customer and donor enjoys a welcoming and inclusive shop experience. In this role you will:

Ensure shop sales performance is maximised, actively seeking ways to improve the shop’s performance on a continuous basis.

Manage all aspects of stock collection and preparation; ensuring that stock processing levels are sufficient to achieve required shop floor density, encouraging stock donations at all times. Also support our online selling with identifying suitable items and listing on online selling platforms

Recruit, manage and develop paid colleagues and volunteers within Scope’s HR and operational policies and procedures and build a strong team

Work collaboratively with the Assistant Shop Manager

For more information about the role’s responsibilities and the skills and experience required, please use the Full job description

Please include examples in your application that show how your skills, experience, and values match the person specification in the job description.

Proud member of the Disability Confident employer scheme

Shop Manager - Ilfracombe

Company: Scope Salary: from £25,172.40 a year Hours: Full-time Location: Ilfracombe, EX34 9DF Working pattern: On-site Job type: Permanent Posting date: 7 Oct 2026 Closing date: 21 Oct 2026

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.