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Focusrite Plc; High Wycombe; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Disability Confident

Job summary

Focusrite Plc in High Wycombe is seeking a Technical Support Engineer on a fixed-term contract for approximately six months. You will work in a global cross-functional team to handle pre- and post-sales inquiries by phone, email and live chat.

This full-time role offers a hybrid pattern (2 days remote) and a starting salary from £28,840 per year pro rata. The contract is temporary and starts ASAP, aligning with project activity and product support needs.

Responsibilities

• Act as focal point for pre/post sales and technical enquiries via phone, email and live chat relating to the Focusrite and Novation product lines.
• Recreate end-user setups to replicate issues reported in the field and submit bug reports to the development team.
• Coordinate warranty and non-warranty repair bookings for dealers and customers.
• Represent the Technical Support team and our customer base during the development phase of exciting new products.

Job description

Technical Support Engineer – Fixed Term Contract

Company: Focusrite Plc Salary: from £28,840 a year, pro rata Hours: Full-time Location: High Wycombe, HP12 4HJ Working pattern: Hybrid - 2 days remote Job type: Temporary Posting date: 16 Sept 2026 Closing date: 16 Oct 2026

As a Technical Support Engineer, the applicant will be responsible for helping to maintain the high level of customer service we provide. They will work as part of a global cross-functional team answering pre and post sales customer enquiries by phone, email and live chat, and working proactively to reduce the number of customer enquiries.

This contract role will start ASAP and is expected to last for 6 months.

Core responsibilities

• Act as focal point for pre/post sales and technical enquiries via phone, email and live chat relating to the Focusrite and Novation product lines.
• Recreate end-user setups to replicate issues reported in the field and submit bug reports to the development team.
• Coordinate warranty and non-warranty repair bookings for dealers and customers.
• Represent the Technical Support team and our customer base during the development phase of exciting new products.

Proud member of the Disability Confident employer scheme

About Disability Confident: Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.