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Hamberley Care Homes; Dorking; On-site; GBP 34,000 - 41,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Pension

Team culture

Training and development

Employee wellbeing

Discounts

Free parking

Refer a Friend bonus

Job summary

Hamberley Care Homes is seeking a Business Administrator at Dorking Manor, a luxury care home providing residential, dementia, and nursing care for older people. You will be at the heart of day-to-day operations, supporting the Home Manager and ensuring efficient administrative systems and processes.

We offer a competitive salary with a performance bonus linked to quality ratings, a workplace pension, and a strong team culture focused on kindness and professional pride.

Qualifications

• Experience in an administrative role within a care home setting or similar environment.
• Excellent written and verbal communication skills.
• Friendly and approachable demeanor with a commitment to customer service.
• Understanding of care home regulations is desirable.
• Empathy and desire to make a difference to residents' lives.
• Ability to multi-task and work under pressure in a fast-paced environment.

Responsibilities

• Undertaking all administrative duties to ensure smooth care home operations.
• Maintain HR/Recruitment tasks and financial activities of the care home.
• Assist with preparation of reports and compliance documentation.
• Monitor budgets, process invoices, and manage financial records.
• Handle inquiries from residents, families, and external stakeholders with professionalism.
• Maintain accurate resident and staff records in compliance with regulations.

Skills

Administrative skills

Customer service

Communication skills

Organisational skills

Empathy

Tools

Microsoft Office

Job description

At Hamberley, we believe that our residents deserve something ‘Extra Special, Every Day’ and we're recruiting for a Business Administrator (Care Home Administrator) to help us achieve our goals.

Joining us at Dorking Manor, our luxury care home that provides residential, dementia, and nursing care for older people, you'll be part of a team that is genuinely passionate about the health and well-being of our residents.

As a Business Administrator, you'll be at the heart of the care home day-to-day operations, including working closely with the Home Manager, providing comprehensive administrative support to the Home Manager and ensuring the effective operation of administrative systems and processes.

Benefits

• A competitive salary and benefits package
• Quality-linked bonus scheme - A performance bonus tied to our CQC/CI quality rating, rewarding you for helping us deliver outstanding care.
• Workplace pension for your future security
• A true team culture - A collaborative, encouraging working environment where kindness, respect, and professional pride are at the heart of everything we do
• Excellent training and career development opportunities
• Employee Assistance Programme, occupational health and wellbeing support services
• Everyday saving perks - Access to a wide range of retail discounts and savings
• Free on-site parking
• Rewarding connections - Refer a Friend bonus — earn up to £750 per successful referral because great people know great people.

What you’ll be doing

At Hamberley, we believe that our residents deserve something ‘Extra Special, Every Day’. That's why every member of our team goes above and beyond to help older people to enjoy full and happy lives.

• Undertaking all administrative duties required to ensure the smooth running of the Care Home.
• Supports the Home Manager by maintaining effective administration, including HR/Recruitment tasks and financial activities of the Care Home
• Assisting with the preparation of reports and compliance documentation
• Monitoring budgets, processing invoices, and managing financial records
• Handling inquiries from residents, families, and external stakeholders with professionalism and empathy.
• Maintaining accurate and up-to-date resident and staff records in compliance with relevant regulations.

Could you be part of our team?

About You

• Previous demonstrable experience working in an administrative role within a care home setting or similar environment
• Excellent written and verbal communication skills
• A friendly and approachable demeanor with a commitment to providing excellent customer service.
• Understanding of care home regulations and requirements is desirable.
• Empathy and a desire to make a difference to the lives of our residents
• Ability to multi-task, work under pressure and on own initiative in a fast-paced environment

If this sounds like you and you’re looking for a fulfilling role that makes a genuine impact in the lives of others, this rewarding career is for you.

About Dorking Manor

Dorking Manor is a luxurious care home in Dorking, part of the award‑winning Hamberley Care Homes – offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house – where we screen classic films – to the on‑site luxury spa – offering hairdressing, manicures and relaxing therapies – everything has been designed and finished with the care and attention you would expect from a 5‑star hotel.

Hamberley People

We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything.

Be part of something special. Be part of Hamberley.

Proud member of the Disability Confident employer scheme

Business Administrator

Company: Hamberley Care Homes

Salary: £37,290.53 to £37,290.53 a year

Hours: Full-time

Location: Dorking, RH4 3AY

Job type: Permanent

Posting date: 3 Sept 2026

Closing date: 2 Oct 2026

Summary

Be all you can be with Hamberley

At Hamberley, we believe that our residents deserve something ‘Extra Special, Every Day’ and we're recruiting for a Business Administrator (Care Home Administrator) to help us achieve our goals.

Joining us at Dorking Manor, our luxury care home that provides residential, dementia, and nursing care for older people, you'll be part of a team that is genuinely passionate about the health and well-being of our residents.

As a Business Administrator, you'll be at the heart of the care home day-to-day operations, including working closely with the Home Manager, providing comprehensive administrative support to the Home Manager and ensuring the effective operation of administrative systems and processes.

We offer our colleagues

• A competitive salary and benefits package
• 4 weeks holiday plus Bank Holidays
• Quality-linked bonus scheme - A performance bonus tied to our CQC/CI quality rating, rewarding you for helping us deliver outstanding care.
• Workplace pension for your future security
• A true team culture - A collaborative, encouraging working environment where kindness, respect, and professional pride are at the heart of everything we do
• Excellent training and career development opportunities
• Employee Assistance Programme, occupational health and wellbeing support services
• Everyday saving perks - Access to a wide range of retail discounts and savings
• Free on-site parking
• Rewarding connections - Refer a Friend bonus — earn up to £750 per successful referral because great people know great people.

What you’ll be doing:

At Hamberley, we believe that our residents deserve something ‘Extra Special, Every Day’. That’s why every member of our team goes above and beyond to help older people to enjoy full and happy lives.

• Undertaking all administrative duties required to ensure the smooth running of the Care Home.
• Supports the Home Manager by maintaining effective administration, including HR/Recruitment tasks and financial activities of the Care Home
• Assisting with the preparation of reports and compliance documentation
• Monitoring budgets, processing invoices, and managing financial records
• Handling inquiries from residents, families, and external stakeholders with professionalism and empathy.
• Maintaining accurate and up-to-date resident and staff records in compliance with relevant regulations.

Could you be part of our team?

About You

We’re looking for people with great organisational and people skills to join our administration team.

• Previous demonstrable experience working in an administrative role within a care home setting or similar environment
• Excellent written and verbal communication skills
• A friendly and approachable demeanor with a commitment to providing excellent customer service.
• Understanding of care home regulations and requirements is desirable.
• Empathy and a desire to make a difference to the lives of our residents
• Ability to multi-task, work under pressure and on own initiative in a fast-paced environment

If this sounds like you and you’re looking for a fulfilling role that makes a genuine impact in the lives of others, this rewarding career is for you.