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Veterans at Ease; Gateshead; Hybrid; GBP 18,000 - 25,000; Full time

Benefits offered by this job

Staff discount on retail items

Company pension scheme enrolment

Generous annual leave

Job summary

Veterans at Ease is seeking a dynamic Regional Charity Retail Manager to lead a nine-store portfolio across the North East and East/South East regions. You will drive profitability, ensure brand standards and oversee field-based operations with regular travel between Blyth and Norwich.

Join a purpose-driven charity that funds vital mental health services, with a flexible base in Gateshead or King’s Lynn and a strong focus on developing teams and delivering excellent customer experiences.

Qualifications

• Proven track record in regional retail management, delivering commercial results and growth.
• Experience leading multi-site teams across diverse locations.
• Strong customer focus and ability to translate insights into actions.

Responsibilities

• Drive regional performance against targets, KPIs and budgets to maximise fundraising revenue.
• Recruit, train and mentor Store Managers to build robust succession plans.
• Maintain high standards of visual merchandising, stock control and store presentation.
• Conduct regular store audits to ensure policy compliance and safety.
• Analyze sales trends and opportunities to implement local store initiatives.

Skills

Sales leadership

Team development

Operational excellence

Compliance

Job description

Regional Charity Retail Manager

Company: Veterans at Ease

Salary: from £15.70 an hour

Hours: Full-time

Location: Gateshead

Working pattern: Field-based

Job type: Permanent

Posting date: 9 Oct 2026

Closing date: 20 Oct 2026

Location: Multi-site role covering region from Blyth (North) to Norwich (South) (Regular travel required)

Primary Work Base: Flexible — Gateshead or King’s Lynn ( Gateshead premises preferred but open to discussion)

About the Role

Are you a dynamic Regional Charity Retail Manager with a proven track record of driving commercial performance, leading high-performing teams, and delivering exceptional customer experiences?

Veterans at Ease is seeking an energetic and commercially minded Regional Charity Retail Manager to oversee, inspire, and grow our retail footprint. Managing a portfolio of 9 stores, North East (6 locations) and East/South East (3 locations), you will hold overall operational accountability for store performance, financial success, and brand standards across the region.

Working closely with Store Managers, you will maximise profitability, ensure visual and operational consistency, and foster a positive, supportive team culture that directly contributes to funding our vital mental health support services.

Key Responsibilities

• Performance & Sales Leadership: Drive regional performance against targets, KPIs, and operational budgets to maximise charity revenue.
• Team Development & Mentorship: Recruit, train, and mentor Store Managers to build robust succession plans, support volunteer teams, and foster high engagement.
• Operational Excellence: Maintain exemplary standards of visual merchandising, stock control, inventory turnover, and store presentation across all sites.
• Compliance & Governance: Conduct regular store audits to ensure full compliance with organisational policies, financial procedures, and Health & Safety regulations.
• Commercial Strategy: Analyse sales trends, donation throughput, and customer insights to identify local commercial opportunities and execute effective store initiatives.

What We Offer

• Competitive hourly rate with performance-aligned incentives
• Staff discount on retail items
• Company pension scheme enrolment
• Generous annual leave entitlement 20 days, plus public bank holidays
• Professional development, training, and career progression opportunities
• A supportive, purpose-driven working environment supporting Armed Forces personnel and their families

We are an Equal Opportunities Employer and proudly support the Armed Forces community through our Guaranteed Interview Scheme (GIS) for eligible applicants.

Proud member of the Disability Confident employer scheme