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Triumph Consultants Ltd; Frome; On-site; GBP 35,000 - 39,000; Full time

Job summary

Triumph Consultants Ltd is seeking a Neighbourhood Officer (Housing) in Frome to provide an effective landlord service and build communities our customers are proud to live in.

You will advise people, resolve complex issues, and have experience in dispute resolution, with strong interpersonal and written communication skills. Contract is for 3 months in Somerset.

The role focuses on enforcing landlord strategies, conducting inspections, and managing tenancies with multi-agency collaboration.

Qualifications

• A full UK driving licence and access to own vehicle.
• Experience in housing, neighbourhood and tenancy management.
• Experience in a customer-focused environment.
• Knowledge of the housing sector and current housing issues.
• Excellent interpersonal and written communication skills.

Responsibilities

• Enforce and support the landlord strategies (Safety First, Rent First).
• Schedule and complete Neighbourhood Inspections using a risk-based approach.
• Manage tenancies with multi-agency collaboration.
• Investigate tenancy fraud and take responsive action.

Skills

Driving licence

Own vehicle

Housing experience

Neighbourhood management

Tenancy management

Customer focus

Communication skills

Dispute resolution

Housing sector knowledge

Job description

Triumph Consultants are looking for a Neighbourhood Officer to provide an effective, flexible landlord service to customers and to build communities, which our customers are proud to live in. You will be advising people and resolving complex issues so you will have experience in dispute resolution along with excellent interpersonal and written communication skills with an ability to think creatively. Contract is for 3 months in Somerset.

Neighbourhood Officer (Housing)

Pay Rate: £18.16 per hour PAYE

Location: Frome, Somerset, BA11 4BN

Key requirements:

• A full UK driving licence is essential and must have access to their own vehicle and be comfortable travelling between properties and customer locations as required.
• Previous experience in housing, neighbourhood management, tenancy management.
• Experience of working in a customer focussed environment
• Knowledge of the housing sector and current housing issues

Key responsibilities:

• Enforce and support the landlord strategies of Safety First and Rent First.
• Use a risk-based approach to schedule and complete Neighbourhood Inspections. Be accountable for identifying and reporting risks to ensure the risk is managed effectively.
• Manage tenancies through support and enforcement with an emphasis on collaborative multi-agency working
• Proactively investigate suspected cases of tenancy fraud, to ensure our properties are being occupied in accordance with the terms of the tenancy agreement. Take responsive action to address any issues.