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Mencap; Esher; On-site; GBP 23,000 - 31,000; Full time

Benefits offered by this job

32 days holiday

Discounts at leading retailers

Health cash plan

Interest-free loans

Job summary

Mencap Store Manager role in Claygate oversees day-to-day store operations, leading paid staff and volunteers to maximise sales while controlling costs. Based in Claygate with travel to other M5 stores as needed, you will drive performance and ensure exceptional customer service.

You will manage stock, signage, and donor engagement, including Gift Aid, while maintaining retail standards. A flexible schedule including weekends is required.

Qualifications

• Experience as a manager driving sales and meeting KPI targets.
• Ability to lead a diverse team including paid staff and volunteers.
• Flexibility to work weekends and bank holidays on a rota.

Responsibilities

• Drive store sales to meet budgets and KPIs.
• Run a high-density shop with merchandising standards and daily stock rotation.
• Generate stock over the counter and sign up donors for Gift Aid.
• Deliver high standard of customer service at all times.
• Lead and develop your team and volunteers through training and reviews.
• Manage finances, cash handling, security, safeguarding and health & safety in the store.

Skills

Sales leadership

People management

Retail merchandising

Tools

Cash handling

Health & safety

Job description

Store Manager Claygate

Company: Mencap Salary: £26,658 to £26,658 a year Hours: Full-time Location: Esher, KT10 0NU Job type: Permanent Posting date: 3 Sept 2026 Closing date: 2 Oct 2026

Are you passionate about retail and ready to take on a new challenge that will make a real difference to the lives of people with a learning disability.

We have an exciting opportunity for an enthusiastic and driven Shop Manager to join our team in Claygate on a 37.5 hour contract.

Your main base will be Claygate, with an expectation of regular travel and flexibility to cover other M5 stores as required.

As a Shop Manager you will be responsible for the day to day running of our store by leading an inclusive team of paid colleagues and volunteers to maximise sales income and to minimise costs. You will have the passion to drive your store to be the best in the area.

What you will do:

• Drive sales in the store to meet expected budgets and KPI’s
• Run a high-density shop, ensuring that the shopfloor meets retail merchandising standards and that stock is rotated onto the shopfloor daily.
• Ensure that stock is generated over the door and that donors are signed up for Gift Aid.
• Ensure that the high standard of customer service that is expected by Mencap is delivered at all times.
• You will be an inclusive leader developing your team, paid and volunteers, through training and performance reviews.
• Be responsible for all financial, cash handling, security, safeguarding and health and safety in the store.

To be a successful Shop Manager you will be:

• An experienced manager with the ability to drive sales and meet KPI’s, ideally within a fashion retail environment.
• Ability to lead and support a team from varying backgrounds.
• Ability to meet the needs of the customers to generate and increase the sales of the store.
• Have a flexible approach to working hours and days, including weekends and bank holidays on a rota basis.

Applications close on 06 September 2026.

We are an equitable, diverse and inclusive organisation and we particularly welcome and encourage disabled applicants and those from the Black and Asian communities to apply for the role as they are under-represented within the workforce.

Benefits

Here at Mencap, we offer an impressive range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated.

Our benefits package offers 32 days of paid holiday (including bank holidays, pro rata), along with a range of perks such as discounts at leading high‑street retailers, access to health cash plans, interest‑free loans, and many more exciting offerings.

For more details on what we have to offer, please see the attached document outlining all the fantastic benefits available to you as a member of our team!

About Mencap

Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives.

We're here to support people with a learning disability, their families and their carers. We fight for a kinder, fairer and more inclusive society for people with a learning disability to live in.

At Mencap, everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues.

Belonging at Mencap is for everyone, every day, everywhere.

Belonging at Mencap

• Everyone is expected to treat people well and make Mencap an inclusive organisation.
• Every day we grow and learn. It’s okay to make mistakes but we learn from them and make changes
• Everywhere people will feel respected, valued, and safe to be themselves.

We have Belonging network groups that meet online and are open to all colleagues. The groups include people who identify as Black and Asian, LGBTQIA+, disabled or with a long‑term health condition, women, parents and carers, and their allies.

We offer a variety of different contract types and working patterns. We’ll train and develop you to succeed in the role.

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.