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Allscreens Nationwide Ltd; England; On-site; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Hybrid working

Healthcare cashback and gym discounts

Employee Assistance Plan

Group Life Assurance

Professional development and industry-

Job summary

IPS Group Limited is seeking a Client Relationship Manager to own relationships with insurer clients, ensuring service levels are met and issues addressed promptly.

The role sits between client needs and the business, coordinating with operations, technical, surveying and leadership teams to represent the client in reviews and meetings.

Qualifications

• At least 3 years' insurance experience
• Experience managing relationships with clients or external stakeholders
• Strong understanding of the insurance claims lifecycle
• Knowledge of SLAs, KPIs and delegated authority arrangements
• Experience working with operational teams to resolve service issues
• Ability to lead client meetings and performance reviews

Responsibilities

• Manage and develop strong, trusted relationships with insurer clients
• Act as the primary point of contact for key client stakeholders
• Develop a detailed understanding of client requirements, claims philosophy and service expectations
• Monitor SLAs, KPIs, delegated authorities and contractual requirements
• Identify service issues, trends and areas of underperformance and drive corrective action
• Coordinate the resolution of client concerns, complaints and service failures
• Lead and prepare for regular client performance and service reviews
• Produce and present meaningful MI and performance information
• Ensure client actions and commitments are progressed through to completion
• Gather client feedback and use it to drive service improvements
• Identify opportunities to strengthen relationships, improve service and support client retention

Skills

Client relationship management

Stakeholder management

Communication skills

Project ownership

Problem solving

Education

CII accreditation (advantageous)

Job description

A growing insurance business is looking to appoint an experienced Client Relationship Manager to take ownership of relationships with a portfolio of insurer clients.

This is a key role sitting between the client and the wider business, ensuring service expectations are understood, SLAs and KPIs are delivered, and any issues are identified and resolved quickly.

You’ll work closely with operational, technical, surveying and leadership teams, acting as the voice of the client internally while also representing the business confidently at client meetings and reviews.

The Role

• Manage and develop strong, trusted relationships with insurer clients
• Act as the primary point of contact for key client stakeholders
• Develop a detailed understanding of client requirements, claims philosophy and service expectations
• Monitor SLAs, KPIs, delegated authorities and contractual requirements
• Identify service issues, trends and areas of underperformance and drive corrective action
• Coordinate the resolution of client concerns, complaints and service failures
• Lead and prepare for regular client performance and service reviews
• Produce and present meaningful MI and performance information
• Ensure client actions and commitments are progressed through to completion
• Gather client feedback and use it to drive service improvements
• Identify opportunities to strengthen relationships, improve service and support client retention

Required Experience

You’ll need a solid background within the UK insurance market, ideally with experience across claims, account management, insurer relationships or a closely related environment.

You should have:

• At least 3 years' experience within insurance
• Experience managing relationships with clients or external stakeholders
• Strong understanding of the insurance claims lifecycle
• Good knowledge of SLAs, KPIs and delegated authority arrangements
• Experience working with operational teams to resolve service or performance issues
• Confidence leading or participating in client meetings and performance reviews
• Strong communication, influencing and stakeholder management skills
• The ability to interpret MI and performance data in a client context
• Confidence handling difficult conversations and constructively challenging when required
• A proactive approach with strong ownership and organisational skills

Experience within property claims, loss adjusting, surveying, outsourced claims or an insurance supply-chain environment would be particularly beneficial.

A CII qualification would be advantageous but is not essential.

• Employee healthcare cashback and discounted gym membership
• Employee Assistance Plan
• Group Life Assurance
• Professional development and support towards industry qualifications
• Genuine career progression within a growing organisation
• Collaborative and supportive working environment
• Exposure to a diverse portfolio of domestic and commercial property claims

The role is based in the South Midlands / South of England and will involve regular travel to Nottingham and London.

If you're an insurance professional with strong client-facing experience and are looking for a role where you can genuinely influence service delivery and client relationships, this could be an excellent next step.

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

Client Relationship Manager

Company: IPS Group Limited Salary: £45,000 to £45,000 a year Hours: Full-time Location: Kent, ME16 9NT Job type: Permanent Posting date: 9 Sept 2026 Closing date: 8 Oct 2026

Summary

Client Relationship Manager

South of England

£45,000 + Car Allowance | Hybrid

A growing insurance business is looking to appoint an experienced Client Relationship Manager to take ownership of relationships with a portfolio of insurer clients.

This is a key role sitting between the client and the wider business, ensuring service expectations are understood, SLAs and KPIs are delivered, and any issues are identified and resolved quickly.

You’ll work closely with operational, technical, surveying and leadership teams, acting as the voice of the client internally while also representing the business confidently at client meetings and reviews.

The Role

• Manage and develop strong, trusted relationships with insurer clients
• Act as the primary point of contact for key client stakeholders
• Develop a detailed understanding of client requirements, claims philosophy and service expectations
• Monitor SLAs, KPIs, delegated authorities and contractual requirements
• Identify service issues, trends and areas of underperformance and drive corrective action
• Coordinate the resolution of client concerns, complaints and service failures
• Lead and prepare for regular client performance and service reviews
• Produce and present meaningful MI and performance information
• Ensure client actions and commitments are progressed through to completion
• Gather client feedback and use it to drive service improvements
• Identify opportunities to strengthen relationships, improve service and support client retention

Required Experience

You’ll need a solid background within the UK insurance market, ideally with experience across claims, account management, insurer relationships or a closely related environment.

You should have:

• At least 3 years' experience within insurance
• Experience managing relationships with clients or external stakeholders
• Strong understanding of the insurance claims lifecycle
• Good knowledge of SLAs, KPIs and delegated authority arrangements
• Experience working with operational teams to resolve service or performance issues
• Confidence leading or participating in client meetings and performance reviews
• Strong communication, influencing and stakeholder management skills
• The ability to interpret MI and performance data in a client context
• Confidence handling difficult conversations and constructively challenging when required
• A proactive approach with strong ownership and organisational skills

Experience within property claims, loss adjusting, surveying, outsourced claims or an insurance supply-chain environment would be particularly beneficial.

A CII qualification would be advantageous but is not essential.

Benefits

• £45,000 basic salary
• Car allowance
• Hybrid working
• Employee healthcare cashback and discounted gym membership
• Retail discounts
• Employee Assistance Plan
• Group Life Assurance
• Professional development and support towards industry qualifications
• Genuine career progression within a growing organisation
• Collaborative and supportive working environment
• Exposure to a diverse portfolio of domestic and commercial property claims

The role is based in the South Midlands / South of England and will involve regular travel to Nottingham and London.

If you're an insurance professional with strong client-facing experience and are looking for a role where you can genuinely influence service delivery and client relationships, this could be an excellent next step.

Proud member of the Disability Confident employer scheme