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Brook Street; Enfield; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

On-call allowance

Job summary

Qualifications

• Experience coordinating domiciliary care services.
• Full UK driving licence and access to a vehicle.
• Experience undertaking assessments, reviews and care plan development.
• Strong communication and interpersonal skills.
• IT literate with scheduling systems knowledge.

Responsibilities

• Coordinate and manage care staff rotas on a daily/weekly/monthly basis.
• Ensure all care calls are covered and communicated effectively.
• Conduct new client assessments, reviews, and risk assessments.
• Develop, implement and monitor care plans.
• Carry out spot checks and quality assurance visits.
• Audit care records and daily notes for compliance.
• Provide support and supervision to care staff.
• Respond to client, family and staff enquiries by phone/email.
• Participate in on-call rota with detailed handovers.
• Support safeguarding and incident reporting.

Skills

Care coordination

Scheduling

Client support

Communication

On-call management

Tools

Webroster

Microsoft Office

Job description

On-Call Allowance: £150 per week when on-call

Are you an experienced Care Coordinator looking for a flexible opportunity with a well-established care provider? Do you thrive in a fast-paced environment where no two days are the same?

We are recruiting for a dedicated and organised

Care Coordinator to support the delivery of high-quality domiciliary care services across the Enfield area.

This is a varied and rewarding role that combines care coordination, client support, field-based duties, and participation in an on-call rota.

The Role

Working closely with the Registered Care Manager, you will play a key role in ensuring the smooth day-to-day operation of the service. You will coordinate care delivery, support care staff, maintain compliance standards, and ensure service users receive safe and effective care.

Key Responsibilities

• Coordinate and manage care staff rotas on a daily, weekly, and monthly basis.


• Ensure all care calls are covered and communicated effectively.


• Conduct new client assessments, reviews, and risk assessments.


• Develop, implement, and monitor care plans.


• Carry out spot checks and quality assurance visits.


• Audit care records and daily notes to ensure compliance and high standards of care.


• Provide support, supervision, induction, and guidance to care staff.


• Respond to client, family, and staff enquiries by phone and email.


• Participate in the on-call rota and provide detailed handovers.


• Support safeguarding, incident reporting, and service improvement initiatives.


• Build positive relationships with service users, families, and external professionals.


• Assist with promoting and developing the service within the local community.

Emergency & Field-Based Support

This is a hands‑on role and requires a candidate who is prepared to support care delivery when necessary.

You will be expected to:

• Respond to emergencies and urgent care situations.


• Cover care visits when suitable cover cannot be sourced.


• Provide out-of-hours support during your allocated on-call periods.


• Travel throughout the borough to support clients and staff.

About You

We are looking for an experienced Care Coordinator who:

• Has previous experience coordinating domiciliary care services.


• Holds a full UK driving licence and has access to a vehicle.


• Has experience undertaking assessments, reviews, and care plan development.


• Is confident managing rotas and staffing challenges.


• Is an excellent communicator with strong interpersonal skills.


• Remains calm and organised under pressure.


• Has a strong understanding of safeguarding and compliance requirements.


• Is fully IT literate, including Microsoft Office.


• Experience using scheduling systems such as Webroster would be advantageous, although training can be provided.


• Is flexible and willing to participate in an on-call rota and provide emergency cover where required.

If you are an experienced Care Coordinator looking for a rewarding opportunity where you can make a genuine difference, we would love to hear from you.