Care Coordinator

SeeMe Hired Ltd; Milnrow; On-site; GBP 23,000 - 29,000; Full time

Job summary

SeeMe Hired Ltd in the Rochdale area is seeking a highly organised Care Coordinator to support our home care team and service users, ensuring timely, compassionate delivery of care. You will match customers and carers, coordinate daily schedules, and help with recruitment, training and quality assurance while maintaining regulatory compliance.

Join a team that values empathy, reliability, and strong communication.

Qualifications

• Previous experience as a Care Coordinator or similar role in domiciliary care.
• Strong understanding of care sector regulations and best practice.
• Excellent organisational, time-management, and problem-solving abilities.
• Confident IT skills, including use of care management systems.
• Knowledge of the Rochdale area or being locally based.
• Ability to work under pressure and respond effectively to changing priorities.
• Strong communication and interpersonal skills.
• A caring, compassionate approach and commitment to high standards of care.
• Full UK driving licence and access to a vehicle.

Responsibilities

• Coordinate and manage daily care schedules, ensuring all service users receive timely and appropriate support.
• Build and maintain strong relationships with service users, families, and external professionals.
• Oversee and participate in the recruitment process for care workers, including shortlisting, interviewing, onboarding, and compliance checks.
• Support the Registered Manager with allocation of care packages and staff deployment.
• Manage rotas effectively, ensuring appropriate coverage while maintaining continuity of care.
• Handle incoming queries and resolve issues promptly and professionally.
• Participate in the on-call rota, providing support to staff and service users outside normal working hours.
• Ensure accurate record-keeping in line with regulatory and company standards.
• Contribute to staff training, development, and supervision as required.
• Support quality assurance processes and help maintain compliance with CQC regulations.

Skills

Strong communication

Organised

Time-management

Problem-solving

IT skills

Interpersonal skills

Caring and compassionate

Education

QCF/NVQ Level 3 in Care

Tools

Care management systems

Job description

We are seeking a highly organised and experienced Care Coordinator to join our Home care branch in the Rochdale area. The ideal candidate will have strong local knowledge, exceptional communication skills and proven experience in coordinating home care services. You will play a key role in supporting both our care team and service users, ensuring high-quality care is delivered efficiently and compassionately. This role does not currently support sponsorships, but may lead to sponsorship opportunities in the future., Being a Care Coordinator is more than just managing rotas. You will support the Manager with business growth and ensure we consistently deliver the highest standard of care. Your role is fundamental to matching customers and carers based on both availability and personality, ensuring personalised care every day.,

• Coordinate and manage daily care schedules, ensuring all service users receive timely and appropriate support.
• Build and maintain strong relationships with service users, families, and external professionals.
• Oversee and participate in the recruitment process for care workers, including shortlisting, interviewing, onboarding, and compliance checks.
• Support the Registered Manager with allocation of care packages and staff deployment.
• Manage rotas effectively, ensuring appropriate coverage while maintaining continuity of care.
• Handle incoming queries and resolve issues promptly and professionally.
• Participate in the on-call rota, providing support to staff and service users outside normal working hours.
• Ensure accurate record-keeping in line with regulatory and company standards.
• Contribute to staff training, development, and supervision as required.
• Support quality assurance processes and help maintain compliance with CQC regulations.

The successful candidate will be an outgoing and empathetic individual with excellent communication skills who enjoys empowering and supporting others. If you are passionate about delivering care that meets the needs of individuals and have experience in domiciliary care, we want you to join our team as a Care Coordinator.

• Previous experience as a Care Coordinator or similar role in domiciliary care.
• Strong understanding of care sector regulations and best practice.
• Excellent organisational, time-management, and problem-solving abilities.
• Confident IT skills, including use of care management systems.
• A good knowledge of the Rochdale area or being locally based (Preferred).
• Ability to work under pressure and respond effectively to changing priorities.
• Strong communication and interpersonal skills.
• A caring, compassionate approach and commitment to high standards of care.
• Full UK driving licence and access to a vehicle .,
• Full UK Driving License & Access to a Vehicle
• IT Skills
• At least 2 years Domicilliary Care experience
• Knowledge of the local area
• Excellent customer service skills

Desired criteria

• Ability to work as part of a team and independently
• Skilled in logistics and highly organised
• Excellent oral and written communication skills
• Have or be willing to work towards a QCF (NVQ) Level 3 in Care