Read more

Vacancy Filler; Ealing; On-site; GBP 44,000 - 45,000; Full time

Benefits offered by this job

Health care plan (HSF)

Perk Box (HSF) - discounts & offers

Cycle to work scheme

Tailored Site Uniform

First class training

Career development

Long service & Employee Recognition

Job summary

CIS Security Ltd in Ealing (W5) is seeking a Control Room Manager to lead the front-of-house security team, oversee CCTV, car park, and fire systems, and ensure service delivery at a high standard.

You will train staff, manage incidents, and work with partners to uphold site security policies. This role requires a proactive leader with strong communication and safety focus.

Qualifications

• SIA Licence required (Security Guarding or Door Supervisor and CCTV Front Line)
• Experience as a Supervisor or Duty Security Manager or similar role for at least 2 years
• Flexible in working hours & shifts
• Excellent written and verbal communication skills with assertiveness and attention to detail
• Able to train others in procedures and incident management
• Experience with identifying and managing emergencies or high-pressure situations
• Physically able to carry out duties
• Excellent PC skills including Outlook, Word, Excel and PowerPoint
• Strong integrity and professionalism in a team environment

Responsibilities

• Lead and manage the front-of-house team of controllers and ensure effective training and professional conduct
• Ensure compliance with SLA requirements and manage incidents per CIS and British Land policies
• Oversee CCTV, Car Park, Fire and Security systems and ensure staff are trained and competent
• Manage equipment usage, reporting, and safety procedures in line with site policies
• Coordinate with Security Manager and partners to deliver high-standard security services
• Maintain staffing levels with trained staff across shifts and ensure safe working conditions

Skills

SIA Licence

Supervisory experience

Customer service

Communication skills

Emergency response

AI technologies (preferred)

Training others

Patience & reliability

Education

Level 3 management qualification (IOSH)

Tools

Outlook

Word

Excel

PowerPoint

Job description

Information

• Position: Control Room Manager
• Location: Ealing (W5)
• Pay Rate: £44,187.30 per annum
• Hours: Average 50 hours per week
• Shifts: Various Shifts - Days & Weekends

Job Requirements

• SIA Licence required (Security Guarding or Door Supervisor and CCTV Front Line)
• Experience as a Supervisor or Duty Security Manager or a similar role is required of at least 2 years
• Flexible in working hours & shifts
• Experience of working in a demanding, and sometimes high-pressure site
• Have a clear understanding and demonstrate outstanding customer service skills
• Self-motivated and capable of working independently while also thriving in team environments
• Demonstrate patience, loyalty, and reliability, with a strong sense of integrity and professionalism
• Excellent written and verbal communication skills, assertiveness, and attention to detail along with the ability to foster collaboration and act as a trusted role model within the team
• Demonstrate the ability to think and act quickly and confidently in emergencies or under pressure
• Physically able to carry out duties
• Excellent PC skills with knowledge of Outlook, Word, Excel and PowerPoint
• Excellent understanding of the prevailing industry standards and thorough knowledge of relevant security systems, Car Park systems and their operation
• Will hold level 3 management qualification or be prepared to work towards level 3 qualification - IOSH - Managing Safety in the workplace
• Experience with AI technologies (preferred)
• Able to effectively train others in operational procedures and incident management practices, ensuring clarity, competence, and confidence across the team

Duties and Key Responsibilities

Operations Leadership & Management

• Report & liaise daily with the Security Manager to ensure effective communication of all matters pertaining to the delivery of a high standard of professional security service.
• Be responsible for the training, professional conduct & development of his/her front of house officer & his/her team of controllers.
• Ensure compliance with SLA requirements, minimizing associated risks to the company and to the customer.
• Take ownership of incidents, direct the security team to ensure response and management is in accord with CIS and British Land policy and procedures.
• Work in partnership with service partners and customers’ representatives, ensuring all aspects of site security and fire prevention requirements are effectively managed.
• Ensure staffing is always at required levels, with regular shift patterns worked by trained and qualified staff.
• Ensure, with support via deputy managers, all staff work in safe conditions, acting upon all reports of accidents and faults and that staff carry out their duties in accordance with procedures and policies.
• To manage on a day-to-day basis the CCTV, Car Park, Fire and Security systems installed, ensuring that all staff are fully trained and competent in their roles and carrying out their required duties.
• Ensure that all equipment is managed, used, monitored and reported defective in accordance with policies and procedures.
• Ensure that all incidents are managed and responded to in accordance with policies and procedures.
• To demonstrate, promote and mentor the company’s visions and values.
• To identify and drive innovation across the contract.

Staff Management

• Establish and manage the Control Room team and keep them motivated, well informed, focused and clear about its role and objectives.
• Maintain fair and consistent disciplinary procedures.
• Ensure all employees are motivated and trained to the required standard and subject to regular effective performance monitoring.
• Take full responsibility for effective & meaningful assessments in respect of their supervisors & team personnel.
• Ensure that all staff grievances are dealt with according to company procedures.
• Ensure staff recognition forms part of monthly report feedback.
• Ensure staff are aware of all 3rd party requirements, policies and procedures on site.
• Ensure professionalism and Uniform standards are always met and adhered to.

Equipment

• Control use of all security equipment ensuring regular audits.
• Ensure lawful, safe, efficient and economical use and recording of all supplies and consumables.
• Understand and ensure that all staff are utilizing site patrol equipment.
• Ensure controller provides records of all security equipment.
• Ensure all PPE is always fit for purpose and serviceable.
• Manage all relevant systems and ensure that all defects are correctly reported and monitored.
• Ensure that team assists and carry out all emergency and safety systems and document accordingly to site policy.

Administration

• Provide accurate and timely information for the preparation of reports and planning.
• Ensure all reporting standards are maintained at the highest level.
• Ensure all extra cover is accurately monitored and recorded.
• Ensure provision of adequate information for proper personnel administration of employees.
• Ensure compliance with legal, Company and contractual obligations.
• Provide accurate and timely data sheets and sets, ensure they are kept up to date and to send time sheets to HO as and when required.
• Ensure the team effectively use the DOB and effectively fill Incident Reports.
• Ensure all incident reports are logged with accordance with CIS and British Land policies and procedures.
• Ensure all car park reports, communications are logged with accordance with CIS and British Land policies and procedures.

Benefits

• Health care plan (HSF)
• Perk Box (HSF) - discounts & offers from cinema tickets to days out
• Cycle to work scheme
• Tailored Site Uniform
• First class training allowing you to develop your skills
• A view for career development
• Long service & Employee Recognition awards
• And much more!!

About CIS

A globally recognised Security Solutions Specialist delivering service excellence, to our Customers, Colleagues, and Communities. CIS is an independently owned business providing professional security solutions across the UK and Ireland. Our people are at the heart of everything we do. They have a sense of belonging and togetherness that manifests itself in operational excellence and world-class customer service. CIS Security is a multi-award-winning company, recently being awarded World’s Happiest Workplace in 2025.

At CIS Security Ltd, we do not just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our Customers, Colleagues, and Communities. CIS Security Ltd is proud to be an equal opportunity employer and value diversity. We welcome applications from all sections of the community. All employment is decisions are based on qualifications, quality, and business needs.