Security Leading Officer

Manchester Arndale; West of England; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Award-Winning Employer

Digital Learning

Retail Discounts (Hapi app)

Professional Growth

Flexible Pay

Job summary

OCS UK & Ireland is seeking a Security Officer to monitor CCTV, control access, and respond to incidents at our sites. You will maintain security procedures, operate the control room, and work closely with client teams to ensure safety and service quality.

The role requires a front-line SIA/CCTV licence, strong communication, and the ability to work under pressure. A criminal record check is mandatory and training/licensing may be funded where applicable.

Qualifications

• Front line SIA/CCTV Licence is essential.
• First aid at work certificate preferred.
• Experience using hand-held radios is required.
• Excellent communication and customer service skills.
• All applicants will undergo a Criminal Records Bureau check.

Responsibilities

• Maintain security and control room protocols.
• Monitor CCTV and manage access control.
• Respond to incidents and liaise with police or agencies.
• Provide first response to intruder alarms and write incident reports.
• Greet guests and ensure a safe, professional environment.
• Carry out patrols and support site operations as required.

Skills

SIA/CCTV Licence

First aid at work

Hand-held radio use

Interpersonal skills

Customer service

Criminal records check

Phonetic alphabet

Professional demeanour

Job description

About The Role:

Working Pattern

Working Monday to Friday 06:00 - 18:00

Key Responsibilities:

This role will include a variety of tasks but is not limited to the following:

• Comply with the adopted Code of Practice and service operational procedures at all times, breaches of which will result in disciplinary action being taken.
• Follow protocols for maintaining the security of the CCTV Control Room and its facilities
• Report any incidents that occur immediately to the Police or report to another relevant agency and provide support/commentary to the Police and/or other relevant agency.
• Maintain accurate records of data recordings and events
• To provide the first response to intruder alarm call
• To provide written reports on all incidents of crime & disorder
• Excellent communication skills and a strong customer focus.
• Ensure safety of customers and all staff.
• To operate and monitor the CCTV systems to activate and manage access control in line with the client requirements.
• Dispatching security officers as required via telephone and/or radio or messenger
• Must be able to handle difficult situations and the ability to work in a demanding environment.
• Check and manage work to permit and corresponding access control to authorised areas
• Liaising with contractors as and when requires.
• Must be able to work under pressure and be able to make decisive decisions during incidents and difficult situations.
• Develop and maintain relationships with all the client’s departments.
• Ensure that all OCS policies, procedures, and standards are in place and adhered to.
• Maintain day-to-day contact with the customer’s representatives and attend meetings/Toolbox Talks as directed.
• Able to carry out internal and external patrols and long periods of standing.
• Able to work in all weather conditions.
• Undertake any other reasonable duties as required to meet the needs of the business.
• Meet and greet guests, and occupiers to the site, providing a professional and friendly service.
• Providing high visibility Static Guarding or Mobile Guarding of the property/building and grounds.
• Develop and maintain relationships with all the client’s departments.
• Ability to work on own initiative.
• Be conversant with all statutory compliance processes and procedures.
• Ensure that all OCS policies, procedures, and standards are in place and adhered to.
• Able to carry out internal and external patrols and long periods of standing.
• Able to work in all weather conditions.
• The job role requires time-to-time manual handling i.e., Tensor barriers/Metal Crowd Control Barriers and other tasks required on the client’s site.
• Exemplary standards in personal grooming, strictly adhering to the site uniform requirements.
• To deal efficiently and effectively with emergencies including fire and bomb scares ensuring the building management team and colleagues are kept fully informed at all times.
• Undertake any other reasonable duties as required to meet the needs of the business.
• Covering reception as and when required.

Personal Specification:

• Security Industry Qualifications – Front line SIA/CCTV Licence for Security Officers.
• Covering Security Control Room
• A good Level of interpersonal skills
• Excellent customer relationship skills.
• Excellent communication skills, both written and verbal.
• Must be able to demonstrate and deliver high-quality guarding and excellent customer service to both our clients and service users.
• You should be both welcoming and representative of the ‘five-star’ feel of the building and the client we are representing.
• A professional demeanour with sound judgment and integrity.
• All applicants who are offered employment will be subject to a criminal record check (Disclosure) from the Criminal Records Bureau before the appointment is confirmed. This will include details of ALL cautions, reprimands, or final warnings as well as convictions, whether “spent” or “unspent”. Criminal convictions will only be considered when they are relevant to the post.
• An understanding of basic Police and other Emergency Services procedures.
• Knowledge of the phonetic alphabet.
• Experience of hand-held radio use.
• Future SIA/CCTV licenses to be funded by the officer.
• First aid at work certificate.
• You will be vigilant and alert, able to use caution, and apply an inquisitive mindset to your duties.

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values -Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

• Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
• Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
• Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
• Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
• Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.