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Vacancy Filler; Dunster; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Clothing allowance

50% clothing discount

Pension scheme

Life cover

Sales bonus

Employee Assistance Scheme

Structured training

In-house e-learning

Job summary

Vacancy Filler in Dunster seeks a Retail Shop Manager to drive sales and lead the store team with a focus on exceptional customer service in the outdoors clothing sector.

You will manage rotas, train staff, and maintain stock standards while delivering a high-quality shopping experience for customers across the region.

Qualifications

• Excellent customer service is essential.
• Strong organisational and time-management abilities are required.
• Outdoor gear knowledge is a plus but not mandatory.

Responsibilities

• Reach and exceed sales targets by assisting customers with merchandise selection and purchases.
• Organise store rotas, cover shifts, and manage staff performance.
• Train, motivate and supervise sales staff to achieve sales goals.
• Ensure merchandise standards and restock levels to drive commercial success.
• Share product knowledge and passion for outdoor retail with the team.

Skills

Customer service

Organisational skills

Attention to detail

Verbal and written communication

Motivating and challenging others

Training and delegation

Time management

Outdoor travel passion

Job description

Are you ready for your next Retail adventure? If you have a passion for excellent customer service and love selling clothing within the outdoors industry, then this is the job for you! We are looking for a Retail Shop Manager to drive forward the quality service we continue to provide here in Dunster.

Who are we looking for?

• Exceptional customer service skills
• Excellent organisational skills
• Attention to detail
• Effective verbal and written communication skills
• Ability to challenge others to improve their performance
• Skills to train and delegate effectively
• Time Management Skills
• Ideally, you will have a passion for outdoor travel adventure.

About the role

The ideal candidate will use their past experiences to engage the shop team in driving all aspects of the shop performance whilst maintaining our reputation for outstanding quality and customer service.

Main duties of the role consist of:

• Reaching and exceeding sales targets through assisting customers in the selection and purchase of merchandise.
• Organising and implementing store rotas and covering shifts and holidays thorough effective staff management.
• Helping, training and motivating sales staff on selling procedures to help achieve sales goals
• Achieving commercial success through organising the store merchandise standards and restocking merchandise.
• Nurture a thirst for high levels of product knowledge within an outdoor retailer and a passion for sharing that knowledge.

What’s in it for you?

Having been retailing in the UK for over 50 years in the outdoor industry, we are able to offer an excellent pay and benefits package. Plus, all of this:

• Structured training sales and management training
• Access to in-house e-learning modules
• Clothing allowance
• 50% discount on our clothing
• Staff Partnership programme
• Contributions to a Pension scheme
• Life cover based on salary
• Sales bonus scheme
• Employee Assistance Scheme

About the company

We make gear to keep you protected and comfortable in the world’s wildest places. From performance clothing to shoes and luggage we have created a range that is all you need and nothing you don’t. From our original and iconic “bags” to our latest innovations everything is built on the original design principles that were conceived around a kitchen table in North Yorkshire fifty years ago. That is what still make us unique. We just make gear that delights our customers and delivers on our promise.

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